Emma B.

The worst company I have EVER had to deal with in my life! Totally unprofessional in every way. Here is my review after receiving the extensions a few weeks ago.
I bought some Ombre extensions from this company a couple of weeks ago. I had every intension of dying them (the blonde part) to a more ashier blonde. I had written to them and they had said this was fine. Also, it states quite clearly on their website that you can. Obviously I didn't use any bleach or developer on them at all, since I didn't want to risk any damage. I used a gentle 6-8 wash toner with no ammonia or peroxide. I was gentle with them as I had watched You tube videos on how to do this a lot of times. I left them to air dry overnight before gently combing them. Disaster... They were damaged, ratty and non wearable. I bought some gentle leave in conditioner that is recommended for extensions and still ruined. I have had extensions before and this hadn't happened before. I wrote to customer service and there on going responses are almost a farce. They refuse too take any responsibility, fobbing me off with silly and childish excuses and replies. If anyone wants to see the thread please inbox me. It beggars belief. This is without question the worst company I have ever had the misfortune to be involved with. The customer service is hopeless. I have taken photos of the before and after photos and sent them too them and they accused me of bleaching them! I offered to have them chemically tested either by them or I will do this. I know they have been previously bleached but I'm sure you can tell if they have been freshly bleached. I have always taken great pride in looking after own hair and extensions and this company is disgraceful. I lost money that I had worked hard for. I have since ordered from HK hair (dirty looks) and boy, what a difference. Fantastic customer service and the hair is wonderful and no, I don't work for any rival company. I'm happy for those of you that got on with these extensions, but I do warn people out there to be very, very careful about ordering from this disgrace of a company. They really do mislead you.