emmab473

Emma B.

Contributor Level

Total Points
81

1 Review by Emma

1/7/22
Verified purchase

I use to love fabfitfun. I spent an hour waiting for a customer service representative just to find out that fabfitfun lost my box a month ago. Then the products that I requested were not available and I have to wait an additional month for the box. I would expect them to at least use expedited shipping and give me a refund or something since it is two months late and I am not getting the products I requested. I specifically became an annual member to customize my entire box and then they fail at the one task. I have originally loved fabfitfun but I am very saddened by this experience.

Service
Value
Shipping
Quality
ashleyh820
Ashley H. – FabFitFun Rep

Hi Emma! We are sorry to hear that your experience with us was less than ideal. We’re always looking for new additions or changes to ensure we are shipping boxes as efficiently as possible, and work toward a seamless delivery experience! We appreciate the feedback and hope to surpass your expectations in the future!

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