Emma A.

Ordered 1 st pair of boots 12/4/2019 after the first week I didn't receive emails confirmation and the money was not taken out of my account. I Made a second order 12/12/2019 and the following day I checked my bank account and the money from the first order was taken. I called "ol shep" 12/13/2019 and asked to cancel my second order. The woman said yes that it would not be a problem. On 12/13/2019 I called again and they said the order was cancelled. On 12/15/2019 I checked my bank account and the money was on hold in my account. I called them back the 15th and explained that the other 2 times I called that they said my order was cancelled, she said that they shouldn't have said that. She proceeded to ask me for my banks fax number so she could stop the hold on my money. 2 days later they took the money back out of my account and said the boots were shipped. I called them back on 12/20/2019 and gave them a peice of my mind. She said she could give me a free return label WTF? I sent the boots back and the tracking says they received them 12/30/2019. I called back 1/3/2020 and she said that they haven't been checked in yet and I won't receive my refund for 5 to 10 business days...
WARNING Don't do business with Sheplers... I had to give one star to be able to submit my review, but they didn't deserve it.