Em M.

Weeks ago, I purchased a FitBit on sale on Groupon. I've always wanted one and since it was on sale I decided to. The company website says that products are shipped and delivered within a 5-10 business day span. So after 15 business days of waiting for my product, I decided to contact them. After talking to THREE separate UNBELIEVABLY RUDE customer service reps, they finally told me that they did not physically have the FitBit that I bought! They were selling these FitBits without even having the product to sell! Instead of emailing me to tell me this, they let me wait and wait. After I found out that they didnt have the $200 FitBit I wanted, they said the best they can do if offer me a refund. I told them if they ever wanted my future buisness that I want a instore credit for the ridiculous service. No instore credit or anything. They couldn't do anything for me. So this week I will be going to my local mall to buy a FitBit. Never again will I use this service. Honestly, anyone who is thinking about using Groupon, just dont do it. Its not worth the hassle. Worst customer service I've ever had.