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I wanted to include a soft or hard case for my New KenKo extension tubes with order for free shipping and what he wanted me to buy i didn't like so the on line help said he needed more time to research it, so now i have to pay shipping for it. So I cancelled order. Guess he was to busy to take the time to help me at this moment.
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I completely understand if something gets damaged in shipping, but my box isn't perfect shape and...
Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown...
We appreciate you interest in B&H Photo and this feedback. I am sorry for your dissatisfaction. If our sales associate suggested an item which qualified for free shipping, that qualification would not be removed later. We offer free shipping for thousands of items. -- Henry Posner / B&H Photo-Video