Emily W.’s Reviews of Musikhaus Thomann e. K. & more

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“No Refund After Parcel Lost By Their Courier UPS!”

3/5/19

Their courier lost our order and Thomann refused to give refund and passed blame to their UPS courier who confirmed the parcel lost. But when we first contacted Thomann they insisted that a signature was obtained which clearly was not the case and we never got a copy of said signature because it never existed hence the parcel was lost. Avoid these rogues!

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Musikhaus Thomann e. K.

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Franziska D. – Musikhaus Thomann e. K. Rep 4/17/19

Dear Emily,
we are very sad that you are not satisfied with our services. Could you please send an email with your customer number to social@thomann.de? Then we’ll be able to locate your account and find out, what’s going on. Best regards, your Thomann team