Emily S.

Ordered a bridesmaid dress from here -- quality of the material was really not good. Customer service is awful. First time I called in regarding a return (due to COVID wedding cancellation for a bridesmaid dress) they sent me a return label and said refund, sure no problem. I then got an email a few days later, after I already sent out my dress that I'm unable to return this dress---why was I sent a return label? And why was I told this after sending my dress out already? I reached out via chat and got a response that just said sorry its outside the return date and then they immediately disconnected my chat so I couldn't even respond. Started a new chat to explain the situation yet again and was told "not sure what you're trying to argue here it can't be returned." Meanwhile they have my dress. Will never use them again.