Emily S.

I have purchased several items from Zara for my kids. I have loved their clothes until I recently ordered a shirt for my daughter. I tried it on her and it fit. 2 year olds are wiggly and quick so I thought fine she can wear it out to eat. We went straight to the restaurant and while sitting next to her I noticed a hole in the shirt where the shirt and collar should have been sewn together. I am an honest person and I knew I had already removed the tags, but I called Zara and explained what happened. The representative gave me a case # and told me to email pictures in. I took pictures and then realized I had no email address. I searched the website and internet for an email address and found nothing. I finally try to call back. They were closed. So I tried chatting online with them. I finally got someone to give me an email address. I emailed and explained in the email the story. We just got a reply saying they tried to call us. We have never given them our phone number. I called. All of this to be told it wasn't their fault. I suppose since I was being completely honest about the hole, it made me mad. We in now way had a chance to put a hole in that shirt.
No more shopping from Zara for us.