Emily S.

Ordered a ready-to-ship dress that estimated 1 week shipping time. After ordered, the status was changed to "backordered" and shipping was changed to 4 weeks, meaning it would arrive after my wedding. So I found the same dress online elsewhere, secondhand for half the price. I wanted the belt or sash from BHLDN to make sure the color would match. I was assured it would be quicker shipping and arrive on time. So like an idiot I ordered again… this time my package was lost. Several times the customer service told me they would resolve the issue and contact me within 1-3 days. Every time, I had to reach out and initiate communication to follow up. I finally got my refund. I absolutely do not recommend this company. Sure the dresses are pretty but it is not worth the hassle of dealing with their $#*!ty shipping services. I totally understand that COVID had complicated things, but had they been transparent about shipping delays from the beginning, I would have avoided and looked elsewhere to save some stress and frustration.