Emily M.

I initially contacted them to inquire about their resume and Linkedin optimization services. I just wanted to make sure that my resume could make it past HR scanning software. I spoke to Tanya that assured me that they were all HR certified, and writers were professional. When I said I'd pass she offered me a large discount and assured me if I did not like the quality of the work I could get a full refund. I accepted, assuming if they are professional there should be no need for the refund. Joseph Brown called and this is when the trouble begins. He says all I will receive is a resume (this is not the package Tanya sold to me) so I immediately ask for a refund. He denies, thankfully I still have my chat open and I read out what Tanya and I agreed to, so he says he will honour it, but I decline saying I really want a refund as I don't have a good feeling about this partnership and I'm not confident in their ability. He then promises me the world that if I don't like it they will refund. I fill out their forms, send in my old resumes, 3 days later I get back a document, that prints 14 pages long, bad formatting, horrible grammar, jobs I haven't even done in cities I haven't even lived in. Nothing is usuable or salvageable. I request an immediate refund, and once again denied Joseph calls me and starts to bully and belittle me, I read him what was sent and he agrees it is horrible and he would be just as mad. But no refund, promises to have a revision in 2 days that will be perfect, what I get back is just slightly better. By this time I have missed application deadlines, they are late, I want my money back but yet they refuse. Ultimately not worth the $150 I was charged. They are rude, the writing is done by someone who struggles writing in English, they do not know the industries they are writing for (but will lie and say that they do) DO NOT GO WITH THEM. They are far better copy writers out there who do a much better job. These are scam artists, don't be fooled by their fancy page. They regularly change their policies to suit their needs.