Emily M.

Fantastic customer service that matches prices from competitors (even during black friday and cyber monday). I recommend the chat option! Much better than other high end department stores. Easy returns!

This company knows customer service! Addresses all of my concerns quickly (I recommend chat option) and offers a win-win solution. Recommend getting prime!

Good sales and customer service experience. However quality is rather poor. Avoid black pants or you will be cursed with lint. Returned those items.

White silk dress arrived damaged and had to communicate through their weird customer service email system for over a week. Finally got refund and store credit. Ordered another product that was super thin and couldnt even compare to my worst H&M $5 T shirt in terms of quality. Recommend sizing up a whole size for their italian leather shoes (keep in mind they crease super easily and wont look new after a single wear). Step it up Everlane.

Inconsistent sizing, poor quality (worse than forever21 and H&M) and no free shipping or returns. Customer service promised me free shipping with exchanges. However still got money deducted basically paid over $13 just to try on ill fitting and poor quality clothing. Still waiting for refund. Done with this company

During black friday weekend, I was trying to purchase a pair of boots. After much problems with their site, I finally checked out and my purchase was confirmed. Called them after a few weeks and found out from customer service that my order was never placed and told to reorder. Okay, I reordered again and still had a lot of trouble checking out so called customer service again was on hold for A WHOLE HOUR then customer service was really bad at english and spent another hour trying to enter my account details and kept misunderstanding my concerns. Finally at last, she told me that my boots were out of stock and offered no additional help. So several hours of my life completely wasted. Done with this business taking it to Nordstrom.