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Emily M.

Buford, GA

Contributor Level

Total Points
82

1 Review by Emily

  • Coleman Furniture

10/10/21
Verified purchase

I ordered a Hampton Entertainment Center on 7/11/2021. It was advertised two hundred dollars cheaper than Overstock. I decided to purchase from Coleman. Huge mistake! I wish I had done my research and read the reviews of this company rather than only relying on their star rating. The pieces were delivered to my home on 7/30/2021. The left buffet was very damaged and I was contacted by Renegade Furniture, who I have since learned is Coleman's "sister"company. I was given the option to refuse the damaged piece or refuse the entire unit. I was told the damaged piece would be inspected by their furniture repair specialist. It would either be repaired or replaced. I stupidly refused only the damaged piece. In hindsight, I should have refused all four pieces. Over the course of the next two months, I exchanged multiple emails and made more than one phone call to Coleman Furniture and Renegade Furniture and could not get any definitive answers about the status of my replacement piece. In early September, almost two months after initially placing my order, I received an email from Renegade Furniture that my replacement piece had arrived in Atlanta and I would be contacted to schedule delivery within the week. When that didn't happen, I called Coleman Furniture and asked to speak to someone in upper management. I was placed on hold and then hung up on. I called back and got a very nice and helpful rep who transferred me to a supervisor. She confirmed that I was emailed that my replacement piece was in Atlanta in error. She told me I would have to pay approximately $750 in fees and return shipping costs if I cancelled my entire order. I asked to speak to her supervisor. She provided a generic email address to where to send an email, but would not provide a name. I sent an email to the address she provided detailing my experience and frustrations. The next day, I received a call from the Director of Customer Service for Coleman Furniture. She was much nicer and seemed to genuinely care that my experience was poor. She said she would personally contact the manufacturer and keep track of my order. It could take 2-5 more weeks to receive the replacement piece. In early October, I received a call from the delivery company that my "right buffet" had arrived and been inspected. I asked her to clarify and she said "right buffet." I told her I needed a LEFT buffet and would have to call the furniture company. I immediately called the Director of Customer Service and left her a message. A few minutes later, I received an email from a Renegade Furniture rep saying that the item had been mislabeled and "rest assured", the item is the left buffet. I called the delivery company back and the same person answered. I asked her what piece she showed at the facility and she said "left buffet". I asked her if she was sure because she had told me right buffet a few minutes ago. She said, "It now says left buffet in the system and someone must have changed it." Needless to say, when the delivery truck arrived on 10/8/2021, they brought a right, NOT LEFT buffet. Also, it was damaged! I am at the mercy of this company and they are holding my money hostage. I hope Coleman Furniture will do the right thing and provide a full refund as they have proven that they are not able to resolve my issue. I plan to write a follow up to this review with the final outcome. I hope writing this review will spare someone else from the headache and potential loss of money they may very likely encounter if they purchase from Coleman Furniture.

Emily Has Earned 2 Votes

Emily M.'s review of Coleman Furniture earned 2 Very Helpful votes

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