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Emily M.

Contributor Level

Total Points
80

1 Review by Emily

  • VRBO

5/14/21

We booked the original stay 2 weeks in advance, flew to our destination, and then at 3:59 pm (1 minute before check-in) our host cancels. We were on the phone with customer support, on hold that is, for over an hour trying to get help with the situation and find another stay.

(YOU CANNOT BOOK THE SAME DAY THROUGH VRBO) So either way, we were screwed for the first night. We thought we lucked out by finding another Vrbo listing and the owner said we could arrive a day early no problem. What a relief... Only to arrive after dinner and find that there were already people staying there, so we left... and the owner wanted to refund only 50% of the $1,300 bill even though we were no longer able to stay there.

My boyfriend and his army vet brother ended up having to get two hotel rooms at a Holiday Inn instead. After the second bad experience, I started writing reviews to warn people and he is still on the phone with support... going on 58 minutes. Not only that, but the refund is not immediate... it will take several days to get the $2,000+ back which will be hindering our overall vacation.

I don't understand how this 'company' is in business at all. Terrible experience. We will stick to hotels in the future. It's not worth the stress of not knowing if you have a place to sleep when you get off the airplane.

Tip for consumers:
Get a hotel. Skip Vrbo.

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