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Emily M.

Contributor Level

Total Points
82

1 Review by Emily

  • Grubhub

12/31/16

I ordered grub hub when I was very sick, as I could not even leave my house. My order never showed up. I received an email the next day saying I was refunded for my oder with NO explanation as to why I never received my food. A few weeks later, I decided to check to my bank account to make sure I was refunded for my money. I had never been charged, but I still wanted to know why I didn't receive the order so I would know for future reference what happened. I chatted with a customer service representative, and she was very short and I felt as though I was the one who had made a mistake. She informed me that I had been awarded a $10 off coupon in my e-mail (as if that was going to make up for me waiting around for nearly 2 hours expecting food that never came, causing me to leave the house to get something when I was severely ill). *also, the coupon EXPIRED by the time I found it in my SPAM folder.* I found the e-mail in my SPAM folder. How would I know to look for this e-mail if I was never given an apology for the inconvenience or explanation of what happened? Who checks their spam folder on a regular basis? Not me. So, the least I could have expected, is the customer service rep would have sent me the e-mail again to make sure I had it or apologized for the inconvenience with an explanation. Instead, she said she was "sorry I felt that way" and to "have a a good night." I will not be using GrubHub again in the future. Terrible service. I wish I could have experienced something good as I had heard great things. I will not recommend this to friends/family in the future.

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Emily M.'s review of Grubhub earned 2 Very Helpful votes

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