Emily L.

I have been a customer here every year and I never had any issues until this year. I came to things remembered in my area on the 17th of December. Knowing it is a very busy time of year and it was near Christmas, I asked the lady if it would be okay to place an order knowing how busy they are and if it would be ready on time. She said it would be ready the next day (18th) at 4 pm. I went on a cruise the next day, so I had my mom pick my order up for me, on the 19th only for them to tell her they didn't even have my order in the system. So I call back on Christmas eve (as soon as I get off the ship) and call them to tell them my receipt and order number. The lady on the phone said she will take care of it that day, however my plane wouldn't land till after they close. So, I had no gift for my Dad or my Best friend on Christmas. THEN it gets worse. I go to the store on the 26th and the store was so unorganized. She couldn't find my order at first, then gave me my two orders in ONE beat-up box. And one of them had the wrong monogram. I asked for some discount to my order for being messed up, I mean I didn't have a Christmas gift for my family when they said it would be ready, to not even put it in the system. She offered me a 25% off coupon for my NEXT purchase. Really? I will not be coming back here again. My mom also ordered a necklace from them, then they called her saying they broke it and it was the only one left. So she was not happy either. Lost my business