I enjoy getting my birchbox each month. I've been subscribing now for 2 years and some months I get an awesome box and some months, they honestly suck, but for $10 a month, I'm not going to cancel unless I have some big issue. I've never had any problems with my box. One month we got a survey about receiving outdated samples, so they gave us like 1,000 points towards purchasing products on their website (which I've done once). It was no big deal, and appreciated that they acknowledged and apologized for something I didn't even see! I even reuse the boxes. I have so much makeup and samples that I paint the outside of the boxes and use them to hold different makeup and samples! I also used some of them to wrap Christmas gifts :) They charge me around the 1st and I get my box around the 18th- always been the same. No complaints from me! I would recommend if you like receiving samples of products I can't afford or won't really use a lot of (like I'm not spending $30 on shaving cream, but I'll try it a few times!). Keep 'em coming!