Emily H.

I recently ordered a pair of glasses from this company and they came quickly but the prescription was wrong. So I called the number that was provided because I wanted to return them. I thought this would be no big deal because I received an email from them that said no questions asked about returns. When a person picked up the phone I told them I would like to return them. And the person asked what was wrong with them. I was a little confused because I thought no questions would be asked. I told the person that the prescription was wrong and I would like to return them. The person then told me to check with my optometrist. Which didn't make a lot of sense. My optometrist gave me the prescription, why would it be wrong? I have trusted my optometrist for years. And the guy pretty much refused to give me the information on how to send them back until I checked with my optometrist. I said thank you very much and hung up. I tried to be polite about the whole thing but I just want my money back. This has really turned me away from buying glasses online. UPDATE: I went to my optometrist and they said that the left lens prescription was wrong. I double checked the info that I gave Eyebuydirect and I put everything in correctly. They were the one who screwed up.