Emily H.

I had been with SD for about 7 years. All fine until they changed their software and existing users had to change over to their new OxWall platform. The migration across was free but I had to pay lots for additional features just to get back the features I had before. As soon as the migration went ahead it was a clusterf**k. My site was down for 3 weeks (only meant to be 5 days at most!). Then the site just wouldn't load quickly and would time out so members couldn't access the site. They spent months saying it was our hosting, when we knew it wasn't, our server wasn't even breaking into a sweat. They wouldn't tell us the server settings, so after reluctantly allowing them access they conceded it was them. They blamed it on a message plugin, said they resolved it, but they hadn't. They then just stopped answering my support tickets. I had the personal number of one of the engineers so I could message when it went down as they needed to check in real time what the issue was. Well nothing, no email replies and no text replies, nothing for two months. Luckily I had decided to move platforms and two month later moved to my current supplier (who btw get a lot of ex SD customers coming to them). It was an easy migration, no problems. Don't know why I didn't kick SD into touch years ago. Skadate cost me 9 months of hell and I lost a great deal of time and money, not to mention hair! SD make out they are based in US, but they are based in some former Russian republic, Kazakhstan I think. Don't touch these people, there are much better dating scripts out there, and ones with excellent support. I'm not going to list the one I moved to in case I am accused of being a competitor, I'm not, I was a genuine SD customer and can prove it. My new platform is great, better functionality, better looks, their customer support is second to none, and the software hasn't missed a beat since I migrated across. They have a forum where other customers can talk about their businesses and offer advice. SD don't do that, they used to but closed it down, I wonder why?! So please if you value your sanity don't go near SD, I still get the shakes when I think I nearly lost my business because of them. PTSD - Post Traumatic Skadate Disorder! Oh and one more thing, funny how all their latest reviews on here are 5 star, not genuine reviews I think!