Emily H.

I was looking to rent a few pieces for my trip coming up and decided to create an account and pay for their upgraded membership.

Unfortunately, their checkout page doesn't even work. I was prompted to enter my shipping address and billing information which I did and tried to submit. Each time, an error message came back saying I did not enter in a shipping address. I thought there was something wrong with their server at the moment so decided to leave it be for a couple hours. Fast forward few hours later, same problem persists and I decide to call the number prompted by the error message.

The selling point to why I will never use this website again is there customer service. I was finally able to get a hold of someone on the line and she sounded rude and unapologetic about their system being wack! She asked me if I lived in apartment which I told her no, my address is a single home residence then put me on hold for more than 10 minutes. When she got back to the line, she just confirmed that it was a bug on their website since she tried to enter in the address on her side and it wasn't working either.

Well? What am I suppose to do? According to this representative, she told me to keep trying until it worked which I gladly said, I will never return to their website again. What a waste of time.

I guess, I got lucky today since their system had problems. I didn't read the reviews for this website beforehand and with such low reviews, I doubt there wouldn't be more problems once I start renting.

Also, its weird that they don't have an option to remove address and billing information you saved into their website. This should be illegal, anyone should have the right to delete there personal information from the website. I will have to call them again about this since I wanted to delete my account.