I had a problem with my order that took over an hour to resolve and Terri was so helpful, so patient, so nice. She didn't just go the extra mile; she went the extra 10 miles! You are so fortunate to have her on your team at Zazzle representing your company. She even called me back later in the day to confirm that my issue had been resolved. I wish I could do something more for her than write a positive review in order to express how grateful I am for her help. She really is the best!