I'm really suprised by all of the bad reviews. My wardrobe over the past year has mostly come from the Jane app on my phone. I've only had two problems ever. One was my fault because I ordered two of the same pair of shoes but the seller quickly remedied it, and the other was just too large. I didn't bother sending it back and my sister took it in for me. I can't believe the deals on there. There was one time that a sweatshirt took about a month to get here but when I looked at the shipping info they had been pretty up front about that from the beginning. I think its totally worth it!