Emily D.

Zaful Customer service just ends up screwing me over EVERY TIME! I have ordered twice of zaful and Yes: they have some cute products. I have been so patient with them because every order there is a mistake made or a problem with shipping or payment. For example in my most recent order i "TRIED" to place, it was a huge spring sale so i had about 200$ worth of items which is a lot of money. I clicked place order, and waited a couple of days to pay. They sent me a paypal Invoice for me to pay, when i don't even have a paypal account! I just paid through the invoice with my credit card and then now they are trying to tell me i never paid for my order... I even waited days for it to process. I was honestly back and forth with customer support and they were NO HELP. They just simply did not understand for some stupid reason. I sent them screenshots of the email receipt, invoice and transaction number, I even sent them my bank info and screenshots of my credit card transactions. It made absolutely no sense for them to tell me that I did not pay. So guess what they did to resolve the situation? They just decided to cancel my order and take 1650 points which is worth A LOT of savings. I deleted the app and will let everyone know not to order from zaful because of my experience. Every order will have a mistake. I don't even care how harsh this review is, 200$ is a lot of money that i truly need and i know im not getting it back. So done.