Emily D.

I placed an order before the New Year, which took forever to arrive in separate shipments. I knew right away that I wanted to return the first pair of shoes I received, but it didn't come with a return label. I logged in to the system to get one, and it said I couldn't return anything yet because the order wasn't 'complete.'

The rest of the things arrived right as I was heading out of town, so I left the other items to return after I got back. When I logged in that time, the Order History page was totally down, and said nothing about why or when it would be repaired.

I talked to a FlyRep who said to try again the next day, that it should be fixed. She wasn't concerned about the return window. That was around January 10 I think? I tried periodically that week and it was still down. At some point, I forgot about this ENDURING PROJECT, and when I tried again on Feb. 13 to print a return label I'd wanted in January, the site was STILL down.

At this point, I think I'm probably outside the return timeframe, but that wasn't even very clear? I then emailed to ask when it would be fixed or how I could otherwise return this merchandise.

It is now Feb. 28 and I have not heard a peep from *******@bluefly.

But I do have 2 pairs of too-big shoes if anybody wants them. Ridiculous.