Emily D.

I am a loyal BofA client--- have been ever since I left the nest and went to college many years ago. Make all my payments on time for my credit card- never spend more than I can pay off right away- and have been a"Preferred Rewards" client for most of my time. Opened up a HELOC- then with low interest rates am refinancing my home loan with another bank. New bank is fantastic- always answering when I call- calling me often to check on things- and they go to ask BofA to subordinate- that is when all hell breaks lose. I've gone into local branches multiple times- asked for help- no one can help. They can't even reach their own subordination team- had one of the admin on hold for HOURS before he called me back to say he got nowhere. They are so big they cannot even reach their own departments on special associate's lines. Mobile banking- fantastic- but everything else is crap. Now I'm working to get my subordination fee back as they have done nothing to help me get this resolved- and while the local branch staff have said they will refund the $250- they have to do it through the subordination staff- who, you guessed it, just called and told me it is a nonrefundable fee... HERE I GO AGAIN back to the local branch.