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Emily C.

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1 Review by Emily

Rent The Runway

  • Rent The Runway

“Poor Customer Service - Merchandise needs an update”
9/4/20

It is extremely unfortunate how their concierge team values their members. They are rude and don't seem as though they care whether they have members or not. Every time I emailed or called, the response was rushed and demeaning. In addition, their merchandise seems to have so much wear & tear, doesn't the team check before sending out to their members? With that, customer service is awful when sharing the disappointment in raggedy clothes. Thankfully, they are not the only service around!

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