I booked two flights with Travelgenio and they were canceled due to Covid-19. I asked for a refund in April of 2020 and never got refunded, even though they sent a refund confirmation email.
I circled back to this company in April 2021 because I realized I never got my money. I could not find their correct contact information and when I did, I was put on hold only to be hung up on multiple times. I finally used this website to call them and my refund was figured out. However, I was only refunded $23 out of the $288 I paid.
They refuse to return the rest of my money and scammed me out of $266. This agency is extremely terrible and I would not recommend them even to my worst enemy.
We would like to study your case. Please send an e-mail to customer.service@travelgenio.com, indicating the Booking ID (8-digit code) in the subject line. Remember to use the e-mail address you used to make your reservation. You will immediately receive instructions