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Emilio P.

  • 2 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Computers & Technology, Food & Drink

Member since March 2019

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2 Reviews by Emilio

To Whom it May Concern,
This past weekend, I took my first visit to Dave and Buster's. Although I had heard of your restaurant and many of my friends have been there before, I was not too sure what to expect. I can truly say it was a fantastic experience and I will definitely be coming back. When I walked in I was immediately greeted with a smile by the hostess and was escorted to a table. We then ordered several different appetizers such as chicken tenders, fries, pizza, and macaroni and cheese. The waitress brought them out quickly and they all tasted hot and delicious. I then went to the crowded bar and ordered a few drinks. Even though the bar was quite busy, the bartender moved along efficiently and did a great job handling the crowd. He was calm and friendly and the drinks he prepared were cold, smooth, and tasted great!
We then moved over to the arcade games and I immediately felt my inner child come alive. Any game I could have possibly thought of was there. From skee-ball, to racing games, to basketball, all the games were truly a blast. There was barely any wait at all to play the games which made things even better! I can honestly say the only bad part of my night was having to go home. It was an overall terrific night out. The service was outstanding. From the hostess, to the waitress, to the bartender, and the games the service was outstanding.
To Whom it May Concern,
At the beginning of the NFL season, I decided to create an account with Hulu in order to stream some of the games. However, I decided to cancel my account after a few weeks because I did not need to stream any more of the games and because I did not want the extra bill. After canceling my account, I was still being billed by Hulu even though my account had been deactivated. I was very confused by this so I tried contacting Hulu to get this problem fixed. It took quite a lot of work and time to get this problem resolved. However, I did not mind the time or trouble, but it was the customer service that frustrated me the most. The customer service was horrendous and one of the worst experiences that I have ever had.
I repeatedly sent emails to your headquarters and I tried calling you countless of times only to have be left on hold. You never replied to any of the emails I sent. Not having the courtesy to send an email back really speaks volumes of how you think of your customers. However as bad as not replying to my emails, the phone calls were still somehow worse. Sometimes my calls were never even answered at all in the first place and the phone would just continue to ring. It took about a dozen different calls for me to even get to interact with a real human. Eventually, my problem was fixed, but not without a tireless amount of work from myself and loads of frustration.

Emilio Has Earned 6 Votes

Emilio P.'s review of Dave & Buster's earned a Very Helpful vote

Emilio P.'s review of Hulu earned 5 Very Helpful votes

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