Emilie V.

Saturday May 12,2021, we had a plane to catch. 3 days before our departure we booked an Uber XL (because we had 3 suitcases) for 2pm.

At 2 p.m., the driver calls us and asks us where we are going. Surprised (because he should know it to the application we took beforehand) we tell him JFK airport and he tell us that it is too far for him (45mins) and transfer us with another driver. He arrives at 2:45 p.m. completely drugged (I'll pass you the details of the calls because he could not find our house) and tells us that he CANNOT take us because we have too many suitcases when he had plenty of room. We were already TOO LATE for our plane so we had no choice but to take our own car to go to the airport (with the parking fees that go with it). And of course when we explain this to him, he tells us I am canceling the race for you. We thank him and on our way to the airport another driver calls us to tell us he was waiting for us in front of our house, we explain the situation to him. And we saw that he credited $ 21.90. We find it unfair that they put us in trouble and make us pay for it! We're really pissed that no one drove us and on top of that we had to pay for their incompetence. And what is even less professional is that there is no COSTUMER SERVICE to contact. $#*! Uber!