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1 Review by Emilie

Borderfree

Borderfree

6/7/17

I made an order for Nine West shoes and realised on the same day they had the exact 2 same models, with a different heel hight. I have a foot condition and cannot wear high heals so asked for a cancellation - on the same day. This is required to be allowed within the EU within 14 days, and is part of Borderfree's terms and conditions. When contacting them, I was at multiple occasions sent to Nine West (who by the way never bothered to respond), with a one liner that they couldn't help me. When I insisted and referred to the terms and conditions, they said they would try to intercept the goods and have them sent back, and that I would get a complete refund. I was then told that this could not happen, with a reminder that I could refuse the delivery if I didn't want the goods. I cannot get them to respond when I ask if I would get refunded. It is costly to send them back (and of course could have been avoided) and I don't want to incur more costs for nothing. And of course this is all nicely done so that the 14 days expire.
I have received a the shoes have now arrived and need to be collected. I am going to the French Institut National de la Consommation / US bureau of consumer protection if I don't get a reaponse withn 24h. It may not sort out my issue but companies that play with basic customer rights need to be flagged and ultimately taken out of business.

Emilie Has Earned 2 Votes

Emilie N.'s review of Borderfree earned a Very Helpful vote
on 8/5/17
Emilie N.'s review of Borderfree earned a Very Helpful vote
on 7/9/17

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