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Ordered swimwear a week ago, was informed it was shipped out to Yodel (there courier service) and contacted Yodel who now don't have the package and never had the package. I thought it was strange when I didn't get a delivery time or even estimate like I would normally get with any other company...
Disappointed as I'm going away in three days hence I needed the bikini. So now having to shop around. So disappointed. Customer services was beyond a joke. Both online chats just not available or just no response from either YODEL or Rosegal.
Tip for consumers:
Don't depend on Rosegal for any delivery for any event
* Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Emilie M.'s review of Rosegal earned 2 Very Helpful votes
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Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Emilie,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
Please kindly note that you placed the order on April 1,2018 and we shipped the order on April 1,2018. The shipping usually takes between 15-20 business days.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
You may then check the status of your item on this site: https://www.yodel.co.uk/track/.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team