Emilee R.

I recently ordered two items from Threadflip. Both were received timely and in the condition advertised (basically). However, the watch I ordered arrived not working. Okay fine. It would've been nice if that had been included in the description, but I can get over it based on the price I paid. But in addition, the watch has a sticker on its back that says removing it voids my ability to return the watch. Again, okay fine still not upset until I sent multiple messages to customer service asking how I can replace the battery to troubleshoot the issue and still be able to return it if it's actually broken and receive no response. And my sent messages don't show in the messages tab in the website so I have no idea if they're even being received. Eventually, several days later I get an email that it's fine to replace the battery but that still doesn't show in their webapp. By then, I'd already taken the watch to a jewelry store because it's right before Christmas and I need to know if it's just a dead battery or something more serious before giving a possibly broken watch as a gift. Ugh. Also, the sticker left a gross residue which the jewelry people kindly used their cleaner to remove. Overall, the experience was much more difficult than it needed to be and customer service was awful.