Emi K.

There are Fruugo.ca, Fruugo.us, Fruugo.uk but there are all Chinese companies.
Have a look at the picture!
The parcels come from China despite we pay with each country's money, Canadian dollars, US dollars, UK pounds…

Purchase from one of this group, "Unbranded"(Hefei Maitusilu Wangluokeji Youxiangongsi,
Hmwy-women Medical Scrub Doctor Uniform Top Pants Set Nurse Dentist Suit, Size: L, $54.00
Hmwy-women Boho Kimono Cardigan Beach Cover-up Tops, Size: L, $44.95): There was no paper, I mean "even invoice or refund policy", in the parcel.
Too bad quality of less than 5 CAD but I paid 20 times more than this price.

Also be careful! On their web site, they mention their return policy:
"You must register your return within 14 days from receipt of your order and send the goods back to the retailer according to their instructions without undue delay and in any case no later than 14 days from registering your return. " But they all come from China, impossible to return them in 14 days. Thus, they refuse all the refunds we ask! Typical scum company!

We may be able to know if they are from Asian countries by the size: if it is Medium in Canada/USA/UK = Large in Japan/Korea/China.

Again, be careful to these Chinese companies which look like American/Canadian/European's!

I received their response:
"Fruugo has sent you a message：
Hello,
Thank you for your message.
From the images provided we are not able to see the items are faulty.
Please return the order to the retailer using the attached returns information and include the completed returns form.
The attachment may appear as a PDF link at the bottom of this email.
1. Return the order using the most economical but tracked postal method, in case the parcel should be lost in the post and keep any tracking information details
2. Please note that you are responsible for returns postage costs
3. Ship the item(s) for return within 14 days of the date of the notification
4. The product must be in a brand new and resalable condition to be accepted back as a return
5. If a returned item is being shipped internationally, please mark as "RETURNED GOODS" to avoid the retailer incurring any customs charges on receipt of your return.
When the retailer receives the order back, they will mark your order as returned and this will initiate your refund.

I hope this has answered your query but please let me know if you require any further assistance.

Kind regards,"

It is unbelievable!
I already paid too much.
Why I have to pay more!?
They are crazy;(
The items were already thrown away in the garbage.

What a scam company!

"Wotoba", "ROSELINLIN", "JustFashionNow" "Comfyrs" are all same companies fraud. They juste change the name for repeating a same thing... I found a same article in their catalogues, pictures attached.

Here is my review for WOTOBA... it must be same for Comfyfree too.:
"The items were made with the cheapest fabric in China and they look extremely cheap. I do not want to wear them even once... but it takes much money to send them to China, so I decided to cancel the items which have not been sent yet but they did not reply to me any more and continue to send them!

Due to this disgusting way to compel us receiving all the items, I checked the return policy then found it really strict. They tell us to get the authorization but they never reply to us for it, impossible to get it!
Then I contacted another customer center via Paypal, they say
""Return center is located in Guangzhou, China. Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.""
This is what they did not say in their Return policy:(

NEVER MAKE ANY PURCHASE at WOTOBA.
They are Chinese who steal other websites' pictures for using them on their Internet site and let us pay American dollars so that we misunderstand that this is an American company. I can say the value of those products is only 3-4 dollars but we pay 10 times more!

NOTHING TO SAY OTHER THAN FRAUD! FRAUD! FRAUD!
Do not let then earn more money in this horrible way!"

The items were made with the cheapest fabric in China and they look extremely cheap. I do not want to wear them even once... but it takes much money to send them to China, so I decided to cancel the items which have not been sent yet but they did not reply to me any more and continue to send them!

Due to this disgusting way to compel us receiving all the items, I checked the return policy then found it really strict.(last picture). They tell us to get the authorization but they never reply to us for it, impossible to get it!
Then I contacted another customer center via Paypal, they say "Return center is located in Guangzhou, China.

Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
This is what they did not say in their Return policy:(

NEVER MAKE ANY PURCHASE at WOTOBA.
They are Chinese who steal other websites' pictures for using them on their Internet site and let us pay American dollars so that we misunderstand that this is an American company. I can say the value of those products is only 3-4 dollars but we pay 10 times more!

For comparing, I put what we see on their site (1st, 4th, 7th pictures) then 2 of what I received. What a difference especially the 2nd product (4th, 5th and 6th pictures) Horrible! The last one, bag might look good on picture but no, it is just printed vinyl bag;(

NOTHING TO SAY OTHER THAN FRAUD! FRAUD! FRAUD!
Do not let then earn more money in this horrible way!