Emi H.

My package was ordered March 7th. It stated it would be delivered by the 16th but then changed to the 18th on the 18th it stated that the package could not be delivered because "the recipient was unknown" even though I have order before and have successfully received packages from Tilly's before. I spoke with a customer service representative and they told me they would issue a refund once they received the package. It has been over a week and a half and the item is still in TX, at this rate the package would take months to return. I think it is ridiculous that an immediate refund is out of question if the package never reached my location. This isn't the first time I have had issues with Tilly's online orders. My last order one of my items went missing and half of the orders I received were used and stained. I am still waiting for a refund for an order I never received. Tilly's used to be my go to when I was in MD, but now my only option is to go online or drive an hour. And for either after these experiences I wouldn't risk it.