Emanuela E.

I bought this bike more than a month ago and after spending hours assembling it with the wrong bike manual I discovered the seat wouldn't stay up and the clamp was damaged!.
I called the customer service team and all they could tell me is that I had to take my bike to the mechanic and that they would have sent me a new clamp!

I took the bike to two different mechanics and they both tried to tighten the clamp, as soon as I sat on it, it would always slide down again!

The third time the seat managed to stay up for half an hour and I decided to ride it home to avoid paying MORE MONEY to carry this disgrace around town.
By the time I arrived home (1 mile away from the third mechanic) the bike handlebar start SLIDING! And it was coming out of place (please note that the handlebar was already assembled at the warehouse!)
This is extremely dangerous, the bike wasn't balance anymore. The handlebar was coming off and the seat was sliding down! A NIGHTMARE.

I called the company to inform them of the issue which is now obviously due to the manufacturing and they just advised me very rudely to go to a mechanic and get it thighten AGAIN. They start reading a list of mechanics around town and didn't take any responsibility for the issue.

This is an absolute disgrace. I can go to the mechanic 20 TIMES, the bike will get undone all over again and one of those time I'll be in the middle of traffic risking my life thanks to them.
I spent too much money on getting this bike around town and paying for mechanics, I could have bought a decent bike with the same amount of.

This issue is taken too lightly and can easily escalate in a health hazard, I will be sure to take actions with Trading Standards.