E M.

I called reservations.com customer service to cancel hotel reservations booked online as they were the booking party. Five days later still no refund nor email so I called back today to discover that I hadn't been processed at all after going through all the required steps days ago. I was told by their agent that I may not receive a refund although the hotel informed me that they would okay the refund due to canceling because of hurricane related issues. Needless to say, I had to call Priceline.com which is reservations.com funnel through to actually process my cancellation. Ding business this way is not professional nor is it fair to consumers. I will make certain that I stay clear of reservations that has this logo or name anywhere on it. Hopefully Priceline comes through on cancelling with a full refund. Was an awful experience twice within one week. Never again!