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Elyse"talktoanimals" S.

4 Level 4 Contributor
  • 33 Reviews
  • 69 Helpful Votes
  • 1 Thank You

Experience: Shopping, Business, Computers & Technology

Member since January 2016

  • Reviews

    33

  • First Reviews

    33

  • Thank Yous

    1

  • Fans

    1

  • Profile Views

    2,280

Review Distribution

About Me

I write the truth about what I've experienced & always make sure I have proof to back it up. I don't like it when a business (or anyone for that matter) feels they can treat another person "less than"...& I don't give up!

How I Can Help

If it's just a review because of a positive or negative experience, then I will post it to make others aware. Other times it's an issue in which I always try my BEST to resolve directly with a company. Fortunately I've had some results from writing reviews. In a worst case scenario I won't stop with written reviews. I've reported to the BBB & health department & I know there are more resources out there if need be.

Interests

Love animals & helping others

33 Reviews by Elyse

5/18/20
• Updated review
Going through another survey site, they were giving "bucks" for signing up with them sooo I decided to give them another chance. I signed up & everything was confirmed, I was a new customer, AGAIN. I was supposed to have gotten my "bucks" to the other survey site within 24 hours & that didn't happen. I tried to submit a ticket to the site that referred me & had issues, they didn't respond so I wanted to at least make sure LifePoints did what they were supposed to do on their end. Well, I couldn't get a straight answer. All they kept telling me is that I was a member & to start earning points I needed to do surveys on their site...uhhh, not my question. Meanwhile I was getting bombarded by e-mails from them saying I was SO close to getting to the "next level" whatever that meant. Talking to customer service was kind of a waste of time because they just told me to go talk to the other survey site (they clearly weren't going to do any further digging & well it WAS just customer service so they probably had no clue how to). Fine I understood but they could have asked someone else. Between them not bothering to find out if they at least did their part & the other site not even responding & worst of all LifePoints e-mailing me every day to do surveys, after more than a week of this, I finally cancelled. I was done with all of this & I tried, I gave them that second chance & it's not worth it. I even did try a couple surveys but did't qualify, nope not worth it.
benjaminb165
Benjamin B. – LifePoints Rep
Hi Elyse,

We're sorry that you haven't had the most positive experience with LifePoints.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

Kind regards,
Ben
Months later
1/16/20
• Previous review
I finally hear from them. Ok so for some reason after I wrote my last review they decided to write to me, why I have no idea? I had written directly to them about half a dozen times & actually I did even decide to cancel my membership & their automated system said "sorry to see me go". Of course I wrote some things about why I didn't believe that since they couldn't care less when I wanted to be apart of their website. They wrote directly to me & asked if I deleted my membership accidentally? I responded said absolutely not, don't know where they got that from in everything I wrote told them they need to do the right thing by those they still have & they lost me for good! They still tried to get me to come back, again I don't know with everything I wrote & included ALL the messages I wrote to them & they totally ignored! SO I pray that anything I went through did something for even just ONE person. It's the reason I write reviews on companies good or bad to inform others & I am very honest about it when I write to the companies about how I feel & what my plans are. I always give them chances to do the right things first before I warn everyone about them. The good ones also need to be commended & even ones that turn things around :)...if I know about it, I'll write an update.
benjaminb165
Benjamin B. – LifePoints Rep
Hello Elise

Thank you for your feedback and for sharing your experience with the LifePoints Community.

We will keep working to make sure our Member can get the best possible experience with LifePoints.

Kind regards
Ben
Never heard from them again.
12/16/19
• Previous review
Still 2 months later, nothing from them...they never did contact me with surveys for me & my membership is still active. I actually forgot about this website & even the fact that I wrote about them until someone said my review was helpful. I thought they may have deleted my membership so I checked, yup it's still there. I still have points & it had a spot
where I hit redeem Copied from their site..."Great things are waiting.
We have rewards you'll actually use" Then again when I tried they had in red..."You are not authorized to redeem your reward points."

I looked through the terms & I've only been with them for a couple of months, they don't say anything about a limit that must be met before redeeming & the only thing they do say is they have the right to terminate at any time. If that is the case why do I still have an account with them at all? This is exactly what others had complained about...either all of a sudden not having an account or not being able to redeem what they were owed. Those were the biggest issues. This was why I didn't bother after what I was able to do with them. I wasn't going to waste my time & this proves even more how corrupt they are.

For those they are still good to, I'm glad they haven't taken advantage of you, yet.
They can't take everyone's hard earned money or else they would totally be out of business so if they show the public that they are still paying out....at least someone, they have a leg to stand on. I've got my proof just like all the others & if you chose to take a chance, at least you have all the information. I've already deleted the account that referred me to them & told them I hoped they would start doing better then support companies like these & take responsibility for what they are doing. I've said it before & I'll say it again, there are way too many survey outlets out there to deal with these kinds of unethical tactics!
benjaminb165
Benjamin B. – LifePoints Rep
Hi Elyse

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ, we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
Ben
Don't even sign up, not on a C rated site...that doesn't have surveys for you.
10/12/19
• Previous review
Check out all the BBB complaints. They are owned by Lightspeed & there was a merge. No one gets back to you, just as no one has ever gotten back to me. They have a "chat" option for issues but no one is ever available TO chat & sending a "note" means you aren't able to send a note unless the "chat" option isn't up. Ok, try to follow...you're messages may appear as if they are getting sent through "chat" or the "note" because both say thank you & the "note" sends an automated message but no actual person ever gets back.
Regardless I've never been credited for signing up through the website that referred me & they said no matter how much proof I provide Lifepoints needs to send it. Lifepoints also keeps telling me there are no surveys for me & they'll be in touch when there are surveys...it's been almost 3 weeks, that's a long time for not even 1 survey, what's the point?
Like I said I've also tried to contact them over this entire time 3 different ways, 3 different times.
BBB has so many complaints & their rating is a C. It's probably that good because apparently they used to do the right thing.
So don't waste your time if you are new...too many others out there!
5/15/20
• Updated review
After asking them to cancel my order & not hearing back until much later same rep said would try to cancel my order, then much later it was already sent & gave me a tracking number. At the time I asked for it to be cancel only a label was created & it hadn't even gotten to FedEx until late that evening. It would have saved a lot of time just to contact FedEx & not be sent to me but that became an ordeal. Well the one "good" thing was that I didn't have to send back the first order, twin sheets (that I couldn't do anything with) & I got my refund. Issue one totally resolved.

This time to have to send the item back at least a label was created AND pick up was along with it. I must apologize to the company though because when I contacted UPS they told me ONLY a shipping label was paid for & this is why I say an ordeal ended up happening with that. I spoke to not only 1 person at UPS but 2 & even though I had a tracking number AND pick up confirmation TWO UPS reps told me there was NO pick up paid for & the first person told me that if I wanted this to be picked up I had to pay for it, which I DID. Only until today did I get an odd feeling & spoke to a third person who also originally told me the same thing...only a label was paid for then after speaking to her for more than 10 minutes did she start saying the company paid for pick up later. I asked "when" later & she tells me the date the label was created, meaning it WAS paid for & I should NEVER have had to pay for it.
When I'm wrong I say I'm wrong & why I'm apologizing on this website because I accused them of lying to me.
I will take care of what UPS did myself but OpenSky, you did what you said you would.
I hope we can part ways learning something & that was what I'd been trying to do from the beginning. One call could have stopped the shipment & saved a lot of aggravation for everyone involved.
Still my mistake for getting bad information & I'm glad I got the truth so I could apologize the right way!

3 stars just for handling my last outburst, now we can part ways amicably
Told me to leave my house to send back their mistake
5/12/20
• Previous review
I never knew anything about them but out of the blue I started getting e-mails from them about some kind of "credit" I had & better use it before it was gone. So I took a look...well that "credit" wasn't exactly what we think of credit, it was credit off of the wholesale price. Ok, I did place an order anyway. Totally wish I didn't! I got bed sheets set because my most comfy ones just ripped & the ones I got in this filthy (outside) bag I opened up with gloves on (we still have to be very careful) looked BEAUTIFUL, then after washing my hands & just feeling them, they even felt nice but taking a closer look...they were a TWIN size, I ordered a FULL size! Even the return slip inside said FULL! I'd tried to get in touch with Opensky twice already to ask some questions & only found a tracking number show up in my fedex account so called that company prior to getting these sheets. It's a good thing so I actually had someone to call. It sounded like his personal number but he gave me the customer service number to that company, the company who made the sheets. All they told me was that they'd request a refund, no other options because they were out of stock. I wrote back, asking about other colors, other sizes...bigger or course & never heard back from them. For over the next hour plus I went back to Opensky looking for sheets & this wasn't easy, nothing comparable to what I bought but there were many options at the time I bought them!

Interesting that today I got a message from Opensky talking about my item was delivered, even though my last message was clearly in that thread talking about the item I got was the wrong item!
They wrote back & said they'd send me a return label & not charge me for the shipping but I need to GO bring it to a UPS place within a certain time so I can get my refund. They apologized for not getting back to me sooner but had to prioritize the messages. Still didn't acknowledge the fact that my last message was about the wrong item! I responded about what is going on & my own situation being ill prior to the pandemic & I barely left my home but now I don't leave plus of course I shouldn't have to pay for shipping for an item I didn't purchase. They shouldn't be asking me to GO anywhere & should automatically offer UPS to come pick up their mistake. I was even more worried now if they were treating new customers like this, I wasn't sure about the new order I placed but waited for a response. This rep had responded quickly before but I waited & since she didn't respond, I sent another message asking to cancel the order I placed not even 12 hours ago.

I can't believe this is how this company treats their customers especially with everything that is going on. It's not that I could have been a customer but I'm a human being! To tell me to GO somewhere & the ONE thing that you are doing for me is NOT CHARGING me to send the wrong item back...WOW, thank you! Worst customer service in a lot of places lately but I think this tips the scales! Send me something I can't use, an item that I didn't order then tell me (someone who is mainly bed bound & has no way of getting around) to GO & bring it to be sent back to you.
5/10/20
You do get points when you place orders that equal over $10 of the subtotal but good luck trying to get the promotional points. Don't get me wrong, I really like my local Dominos but this rewards thing is ridiculous! You have to get 60 points for a free medium pie AND after you do earn it, don't think you can get it for free delivered because there is a minimum for delivery!
I've been having so many issues with these rewards it's insane. No one responds when you try to contact them through the website either. I've tried with all the issues & I always send screenshots but when I finally talk to someone I've heard the same thing...they tried to get in touch with me but no one answered my phone. I only have one contact number & I'm always home, it's a landline so that's really not even possible.
This time I think I've e-mailed about 3 times already since my order & I even ordered from another place & earned a free pie which would have been Dominos but they didn't give me the rewards I earned.
I'm getting really tired of having to fight for what I earn or any other issues that come up. It's just not worth it. Right now with what we are all going through I was trying to support them & appreciated them still being open but they didn't do what THEY promised & yet I still get bombarded with their promotional e-mails.
Sorry Domino's, now I need more than that to order from you again...you have used up way too much of my energy & I truly feel have even taken advantage of my loyalty too many times. I gave chances that you didn't even know.
5/4/20
I live at The Lively at Carolina Forest & having been bounced around from very bad to toxic previously this place is outstanding. Well first of all it's new so going from the minus 0 & bugs living in my last places of COURSE this gives Lively 5 stars automatically but that wouldn't be fair. I've been here for almost 3 years & there's been a lot of turn around with staff so that can get a bit confusing. Now this or that has changed but still I am very fortunate, it's safe, clean & more helpful people all around. (when I actually ask) If I'm going to take a chance, I'd chose The Lively apartments over any other I've seen so far in the Myrtle Beach area.
5/4/20
If it wasn't for Credit Karma, I wouldn't have known about some things that were done on my credit cards. I've been very pleasantly surprised with this website & it's free. It will give you updated information every month from 2 credit bureaus, you don't have to pay for that extra information. I use it for what it is...getting my credit information.
5/4/20
• Updated review
Whatever they are doing they are stepping up. All the transactions are going through very well & any concerns about being answered very quickly. I couldn't find a different place to just review their credit card but I have to say they are absolutely AMAZING! I use their card as my main card & the people are always so helpful! Keep up the great work PayPal.

Tip for consumers: Check & double check to make sure all your T's are crossed & I's are dotted. It's easy to make a mistake, but even if mistakes are made they are very willing to help & sometimes if you catch it in time you can cancel a transaction.

They do enough.
9/15/19
• Previous review
I like having the access to Paypal & they are ok. I say this because if you ever have a valid dispute, I really hope you had paid with their credit card & not just through them. They did NOT do their job with regards to this but their credit card company is AMAZING!
5/3/20
• Updated review
So the last rep told me once they received my package I would have to wait to get my refund for the other 2 items & that could take up to 2 full weeks. She really didn't care about anything else I had to go through & just gave me the same song & dance as all the harassing e-mails did. She told me if I didn't get my refund by April 29th, THEN I could contact them back but to at least wait until then since things would have to be refunded manually.

Of course I called on the 29th & got another rep who told me everything I did wrong & why I didn't get my refund! Going over facts as to why it MY fault like not sending them in individual packages regardless of them all being sent to ME in one. She didn't care that I had been in hysterical tears with the supervisor when the first UPS guy came without a box after the first rep told me SHE would take care of things for me & sent it in writing that UPS would be here with a box & label. She didn't care that the supervisor didn't take care of things for me either & that I told him I'd be sending things back as soon as I could find something to put them in...the same way they came...1 package & he STILL sent me 3 labels & never said anything about my items not going in 1 package like we discussed. Even the UPS guy said only 1 label was to be used! Everyone I spoke to & wrote to knew that this was being sent the same way it came...1 package for all 3 items & in the instructions it clearly says to send it back the way it came.

Anyway, after being reprimanded AGAIN by yet another representative & saying she was listening & caring about the situation & apologizing for what happened, I asked if she was telling me that this means I'm not getting my money back for items I sent back as promised & they've had in their possession for 2 full weeks? "Hmmmm & uhhhhh", she finally says she needs to send it to another department to have this looked into because she couldn't do anything. No kidding! She tells me that someone would get in touch with me, which of course I didn't believe but surprisingly I got an e-mail & why I actually gave 2 stars.

The e-mail said they were looking into this & asked me to wait just 3 business days, even apologized for asking me to "wait more". That would really mean 5 since we were going into the weekend, but still someone wrote to me. In MORE shock I got another message this weekend saying my refund was now being processed! Holy cow! Well, that's going to take up to another 5 business days but again...it's finally getting done!

Sad part is it wouldn't be if I didn't keep on top of them. They'd have my items back & be fine with not giving me the refund since nothing in the system (per last rep) was being shown anything was ever sent back & I needed to SEND those other 2 items BACK with the labels I got!!!!!??????? It's a good thing I keep notes, take my own & keep all the ones that were sent to me for PROOF!
The principal was worth WAY more than what I spent & some was used on a gift card & some with a regular credit card. They needed to know what they were doing wasn't right & I had to update everyone with how much effort it took on MY part just to get them to do the right thing.

These orders were received around April 9 & UPS picked them up 2 days later? I tracked the package knowing that Amazon had it late on April 14, so could start doing their thing as of April 15 (also confirmed by Amazon) & why a full 2 weeks would be April 29. Now I have to wait up to another 5 business days for my refund...meaning possibly May 8. That will be a full month since being charged for & receiving compromised items.
NOT ordering anything at all in the first place would have been MORE ideal. One item in particular was half price & I chose to order from Amazon instead of Walmart that had the same great price & now obviously that's no longer around so can't replace that because that WAS a big price difference! (at least for me)

I truly hope Amazon takes note of this & steps up their game. As of right now, my orders are coming from someone else. I'm not buying anything from them & bringing it into MY residence.
For your safety, buy elsewhere...this is sad.
4/10/20
• Previous review
I wish I had an updated review in between my last one because they were back to being the true Amazon Prime I always knew them to be! They were extremely caring, understanding & going beyond the regular job responsibilities. NOW, I'm very sad to say not only have I seen news reports about the lack of safety but I experienced it first hand with my last order!

Already disabled & in high risk, simply getting my package was a major task but I'm doing what I'm supposed to for everyone's safety! LONG ritual leaving the house & coming back in especially if I'm bringing anything in with me on top of the regular exhaustion of having to leave when I'm normally mainly bed bound. I was trying to be calm when I received 3 different orders in the same box that we ALL unsafe, not properly sealed, leaking &/or dirty on the INSIDE of things that you consume or put directly on your skin!!!!!!

I threw out the original box & bubbles, cleaned the outside of all 3 items but not until I had energy the next day did I see the conditions of my items were worse on the inside, maybe already used or contaminated, I just don't know.
Amazon's first rep told me she would make sure UPS would bring a box & the label for me the very next day because to get a refund they needed my items returned. OK, not safe to even be doing that but I agreed to what was asked of me. She even told me I didn't have to see the carrier since I was concerned about social distancing & instructed me to leave my items outside my door in my apartment complex! I wasn't going to do that, they probably wouldn't be taken but then I also would never know what UPS did or didn't do.

Needless say UPS only came with labels-PLURAL & told me where to go BUY a box! Don't get me started, I didn't even have my door but a crack opened.
Contacted Amazon, again was told now a supervisor would try to fix it & make sure my things were picked up. All HE did was send me several e-mails, each with it's own shipping label??? & instructions on how to prepare my package for UPS pick up.

I tried to explain to him, that wasn't what he said he'd do either after he told me the first rep was wrong for what she did & said. For the next several hours, I continued to get harassed by more reps writing the same things about why UPS didn't do my pick up & everyone's policy.

Getting to the main issue...there have been reports directly from Amazon's workers about unsafe work environments & the spread of this illness. The other reports talk about how many things are unsafe to purchase through Amazon because of so much false information. I have even warned them about a product harming me & still saw it on their website after people telling me over & over they will make sure it's taken down!

All you have to do since I can't put in a link is look this specific information. Amazon isn't doing what they claim they are doing & worse, they don't seem to care about the customers with experiences like mine. Customers like me who are trying to prevent spreading anything & make sure I'm doing MY part to ensure everyone's safety!
Not caring like they used to...
9/15/19
• Previous review
After my first review they were really coming out as THE top company for customer service but something has seriously gone wrong. I was starting to even give the first line reps a chance to take care of things & they were doing it! NOW...very sad to say that less than 40% even care anymore & that's first line reps (who are now telling you whatever you want to hear & then blind transferring you with false information about why you are even calling) & then only SOME of the team leads believe you & try to help.
I NEVER used to ask for money back if I was returning anything & I'd simply ask for a gift card to keep my business with them, now for the first time in a LONG time I asked for my money back because I'd much rather wait for whatever I'm getting then deal with anymore Amazon customer service issues or fibs. I used to BOAST about them even if something went wrong, at least the next higher reps still did the right thing. What's the point of paying for a Prime membership if this is how they are going to start treating their customers?
:( had to redo review & still gave 3 b/c I know most DO care
3/8/16
• Previous review
When I first joined & had some problems, eventually getting to the right person got the job done. Now after being a member for over a year realizing that the "right" person meant never the first line of reps. The latest having every reason to tell a "team lead" I'm never speaking with first line customer service again after needing 3 before the issue was fixed & still hearing from 2 more for no good reason. I've spent more time on the phone with a representatives (plural) giving them chances to first take care of something that should be simple, then the following people chances to take care of what the first &/or second should have & told me they were going to do. It's when I receive the e-mail that says something different that I make another call & the next thing I know I'm between e-mail & on the phone for half the day. No more of that nonsense-right to the team leaders.

Tip for consumers: Really just have to go straight to the leaders for most things & that's unfortunate. I've asked people to confirm exactly what they were doing & they have said exactly what we agreed on but when I get it in writing that wasn't the case. I hope for the future this company is able to turn things around.

5/3/20
I was in total shock when I got a notification from a credit bureau asking me if I closed an account. I'm trying to keep building credit, especially right now & not close accounts for no reason. I have excellent standing with all my cards & that was the same with the Wayfair Card...I've only been with them 2 years & 2 months & to find out my account was closed, no warning & no explanation? I went onto the website to even see if this was true & sure enough it was. I tried to call & got an automated message saying if I was calling about my closed acount they couldn't do anything about a card that was closed by the bank but I could reapply..GOOD BYE & I got hung up by an AUTOMATED SYSTEM! I wrote in to see if someone would explain, the response was that there was inactivity on my account so they closed it!? I've only been with them for just over 2 years, it wasn't inactive for 10 years! 2 years in the credit world is still a new account & with what is going on right now, the pandemic...NO ONE is spending on non-essentials BUT it might be nice to have that option afterwards, no? Apparently not in Wayfair's eyes! They decided to take credit that I gained over 2 years, hurt my credit years & my good standing with them since I've never been late & told me to reapply! Not to mention that they already knew I was disabled BEFORE the pandemic & clearly still didn't care what they had done. I asked them to take another look at this but their response was SO cold & heartless. This is how Wayfair treats their customers who don't spend enough...they make it MANDATORY that you spend on a bi-yearly basis or you lose your card, as far as I can see with how they treated me. I have written proof as to why they cancelled my card & exactly how long I've been a card holder along with the messages I sent & their response...to reapply & thank for my feedback. By the way, they never even responded to my last message...that shows they don't care how they look & why I did decide to post a review to warn others. I wish someone warned me about them. I would never have gotten a Wayfair Card to begin with. So many other companies have better rates & deals & actually care about their customers, no matter what is going on instead of taking advantage of world issues.
4/1/20
• Updated review
Customer service is really helping a LOT when it comes to issues & not being credited. I'm sure they are short staffed right now probably like everyone else but since my last review I have to commend them on picking things up as much as they have, again. It's clear to see they do really care & if you are honest in what you are doing they will help!
Thank you Swagbucks team.
Dropped the ball before the ball dropped...2020
1/13/20
• Previous review
I'm going to make this really quick because it's painful for me to even say. They were doing SO well & now I'm a customer, a trouble shooter, a quality assurance person, tech person, etc...too many times I have to submit things to get the credit & the problem is technical which I've figured out. More major issues started in Dec., why I said they dropped the ball & I was having to screenshot EVERYTHING I was doing! I was getting re-routed everywhere & spending HOURS on end for just a couple dollars & it was telling me they thought I had an ad blocker which I totally did NOT! Then it was messing with my computer in other ways, not just on their website & ad blocker, no ad blocker, I'm still sending them screenshots of all kinds of things but no one from the tech department is getting back to me with ALL the information I've given them! I'm SO upset because they were doing SO well & again, I KNOW that it's a tech problem because even when they send me messages sometimes they are fine & sometimes not. I've got an entire file just on them if all they send is that 1 automated message & then ignore all the other proof I send with technical things. I really like the company, like the help desk just wish that one department would get with it!
I'd rather be wrong :)
10/9/19
• Previous review
I truly LOVE being wrong about bad things! Ok well it took a month to get the answer but that SOMEONE (whomever this was) finally asking me what I purchased EXPLAINED EVERYTHING!!! I was in shock because I had NO idea that could have something to do with why I wouldn't get credit for my shopping. Since the very beginning I was asking why I wouldn't get the 1000 SB & no one had ever done what she (I wish I knew her name) did. I was beyond thankful & apologized for not knowing. I've no problem giving praise to the company when they do right. I LOVE writing good reviews, I'd RATHER write an AMAZING REVIEW..., especially in this case the 6 reps or so before her just kept giving so many different reasons that made no sense. So now I understand & it makes sense why & it's all ok, forgiven & forgotten.

An EXTRA EXTRA thank you to the rep who also had the time & patience with me asking so questions & being a problem customer (Diane :). You couldn't have been anymore amazing! Swagbucks needs more people like you!
Swagbucks is looking up.

I'm waiting on a few more answers, wondering if I'll get those or if it will be another month of badgering or if it's worth it. it's truly exhausting doing the surveys & then having another job keeping track & making them accountable for my surveys & the bonuses too. Then again the BONUSES is really where it counts the most! uhhhhh I know mistakes happen...
Here's something for the records!
10/7/19
• Previous review
As you know I take screenshots of everything. I gave them the proof of their promotion for my first purchase through them, 1000 SB & proof OF my purchase many times & only TODAY after a month did they ask for exactly what I purchased. The first excuse was that they couldn't track it so I was out of luck & even though in their fine print it says only travel & MyGiftCardPlus was ineligible TODAY my purchase of pet supplies was not eligible at the time of purchase??? Uhhh what is that supposed to mean? Like I said, I've been sending them proof of everything since I made the purchase AND in all my research looking around my profile I came across some "shopping" credits of 85 SB that I've NO clue where they came from b/c I've never made ANY other purchase other than this one I've been talking about. Why did I get that 85 at all then? They are playing games & I wanted to warn everyone & keep you up to date.

The other issue is still the Daily Goal Bonuses. I've got all my proof that I've met my goals for 30 days now. They have me as 21 days & skipping over 30 days & starting over now meeting the 7 day goal. Not true at all!
Everyone be careful!!! If I have to, I'll put up screenshots here! I've got them ALL & so does SB. Mistakes are ok but as I've been telling them, it's how a company handles the mistakes that makes them bad or good. They must be accountable for these errors & try to take care of the issues, not make different excuses for all of them.
Need to double check everything
9/26/19
• Previous review
Now I honestly don't know what they are doing. I'm seeing surveys that I qualify for & actually able to complete & for the most part even get the SB. However the Daily Goal is another story. I'm checking for the bonus points & none of them seem to be applying. I've checked my activity every day & it doesn't match with what their Daily Goal's been saying. I'm not getting the daily goal points nor have I gotten the points for meeting those goals consecutively. I've written to them several times about this, have screen shots of a LOT of conflicting days AND within minutes of looking up all these days to copy it for proof, they Daily Goal part has changed without me doing anything.
There is something wrong with their website & I keep trying to advise them of this but if I don't report it somewhere else they seem to ignore me.
If you are doing things with them, take a screen shot EVERY DAY!
I had to update, they WILL eventually listen.
9/20/19
• Previous review
I finally redeemed some SB & so far so good. I still don't like the excuse for why I wasn't compensated for doing a shop & earn however they did come through on other problems. Not going to still keep track of things but it's ok to make mistakes as long as a company will listen & do as they promise.
They will not ignore us...
9/18/19
• Previous review
I meant to put in "update", not add another comment so this was just hours later...
If we don't let companies get away with things like this, they WILL have to do right. I had been fighting with them for a while & it's not a coincidence that I tried one last time to warn what could happen. It's not a threat if I'm doing what I said I'd do & post reviews for others to watch out. It's not a threat if they already showed me (regardless of my proof) that they weren't listening or caring towards their customers. However this is also why I'm writing something saying they listened TODAY! After sending them one last chance & posting things AND contacting the 1 company that promised me compensation through Swagbucks, this is why not any of us should just let things slide. I will still continue to monitor them & made sure to take another screen shot of my total. I don't trust them but this is a step in the right direction, even if I still must show them how to add correctly.
They do NOT pay!
9/16/19
• Previous review
It all looks GREAT being a first time member & believing you can earn so much from them. All their sign up bonuses, sure it accumulates pretty quickly...at first. Then you will start to see issues. When I wasn't getting paid for a few pennies here & there, I had to start taking screen shots of everything I was doing. They did apologize for a few things, very little amounts to credit back, but now that I've done more with WAY bigger payouts, they are ignoring me & telling me a list of excuses. They can't track things, it must be a problem with whatever I'm doing, they aren't responsible TO pay in the first place because they have to GET paid from those other companies first in order to pay their members (yes I get that but when I show proof???), I've seen pending credits totally vanish & of course they say nothing about that either & the last I'm seeing is even daily balance not add up. Please look at what other people are really saying about them NOW. I've read they used to be good but now people are beyond upset & ready to take further action against them. I know I am & I've got PLENTY to back up all I'm saying. If they don't care with how many times I've asked nicely, I can't ask nicely anymore.
1/28/20
• Updated review
The problem is they work with Tracfone & those are the c/s people you speak with first who tell you they'll take care of "everything" & needless to say "nothing" gets taken care of...so it's really not Safelink that is messing things up. If you have a Safelink account, you are totally allowed to ask for one of your reps & you don't have to talk to a Tracfone person...that's what I've been doing lately & it's saving me a lot of time. Now I'll have to see if things are working better too. :)
Use another company & I want to add tracfone :(
3/8/16
• Previous review
Maybe 5% of the employees know what they are doing. You will get all different answers from each person & that's IF you get any answers at all. Too many reps will just disconnect the call if you have more questions or ask to speak to a supervisor. It's not the only company & really they will make you jump through hoops.
Safelink uses Tracfone's phone & therefore the customer service. So most of the time Tracfone is who you will be speaking with (usually within a hour instead of much more with Safelink). Now I say if you have a phone issue, that you can NOT solve on your own & you have contacted your friend's neighbor's boyfriend's cousin, but still no luck...OK last resort contact one of these companies, but try to have as MUCH as the problem solved as you can before even speaking with a rep because you will get bounced around more than once. They do not know what they are doing & are VERY quick to say you need to talk with XYZ department & naturally that isn't their department, so round & round you go-even for something VERY simple, so don't make any plans for a few hours if you already know you will be making a call to either of these companies-a LOT of hold time & then putting you through to every department in the entire company. Once I counted I had been bounced from the first live person to the last, I spoke to at least 7 people-2 times I was sent back to the same department I'd been before & the last person I spoke to was a supervisor since no one previously would transfer me to theirs. Now when I start speaking to someone, I give them a minute & if it sounds like they don't understand-I ask immediately for a supervisor & that is not only here. We need to stop allowing this kind of "customer service".
9/20/19
• Updated review
I spoke about some woman calling me to ask about my "notifications issues" & the reviews I've written...well we see what date I posted this & she had called only 2 days before I posted this. She called on 9/9 & as I wrote she finally told me a letter was sent to me on 9/4 THE day the script was received & as soon as they realized they were not going to process it. It doesn't take an entire week to get a letter...so when I wrote this I knew there was NO letter sent. Interesting that I'm did finally get 2 letters, however they were only DATED 9/4, not sent until after I spoke with her 9/10 & another the day I posted my last update on here 9/11. I have the proof again right in front of me & they can't deny I'm being informed & they are always doing their job. A business that is run by the government, mostly caring for the people & families that have served in the military should take care of these customers! What would they do if the majority of the military didn't care about doing their job? It's SO the other way around & they do it because of how much they care!!! Listen up Express Scripts-do YOUR job or get another one that you at very least care about earning a pay check. Some aren't able to do THAT & wish they could!
Any other option to get scripts, PLEASE us it!
9/11/19
• Previous review
I've been writing updates on all the issues this company has & on a few sites. I actually got a call the other day asking me to speak about the reviews I've posted. The woman said it was about me not getting notifications, so I already knew this was going to be a waste of time but I was nice about it. Told her for years your company had been telling me the same thing...that I am signed up & I HAVE been getting EVERY SINGLE notification. As we continued talking a bit, of course she said the same thing & couldn't understand why I was saying I wasn't being notified. She asked if there was a script I could ask about right now. I told her I had one that should be on it's way & HOLY COW WAS I IN SHOCK! If I didn't look, I would have thought my meds were on the way, however this company CANCELLED another script without NOTIFYING me!???
She looked into it & couldn't understand why I was not sent an e-mail, she procrastinated for a while as I spoke & got even MORE upset. It took her looking for about 10 minutes just to tell me I was sent a letter in the mail! I've NEVER been sent a letter in the mail for any notifications, ONLY had my EOB coming that way or whatever came with a prescription. Here is at least TWO times they cancelled, PROOF of them doing this & neither times notifying me. It's not like they haven't called me just to check my mailing address (when it's been the same for years) so more issues with this company continue & I would have NEVER even known about this until it was a LONG time & still didn't have my medication! I would have been out AGAIN b/c of them, their careless work ethics. Copied right from their website & of course certain things hidden....
Order placed on:September 03, 2019
CANCELED
Your XXX prescription has expired due to state regulations. Please ask your doctor to send us a new prescription electronically.

Order placed on:May 23, 2019
CANCELED
We have tried to contact your doctor to get missing or unclear information on the XXX prescription and they did not respond so we can't fill this order. Please ask your doctor to send us a new (Fully Completed) prescription electronically.
*This one was all the same information on a script I've been getting from them forever & again, I was NEVER notified & my doctor always says ANY time they CLAIM they try to contact them that's not the case.

These are just 2 examples of things cancelled without my knowledge or being informed SO I told this woman who also said I was sent something in the mail on 9/4 for the last one, I clearly don't have that "letter" either & have had plenty of mail that was sent & postdated prior to 9/4 as today is already 9/11.
This is a government supported company, I think it seriously needs to be reconsidered!

Tip for consumers: Don't ever rely on a rep to tell you the truth or the website to be up to date. I've even had to contact Tricare to find out more about the fact that their fee for your medication is not at ALL determined by the insurance company but Express Scripts reps will always tell you it IS.

:(
10/13/18
• Previous review
I've been updating my reviews. The last was an update & I was told I'd be contacted over 3 months ago to try to solve the issue. That is the problem, there's always another issue & no one cares to get to the bottom of it. A refill was done by mistake for something that I was told would be 100% fully covered. Only until I received this did I finally see a huge balance for 2 scripts. The first script had no balance & again when I spoke with someone previously it was said to be covered & if I'd known obviously I wouldn't have been in such shock! I tried to speak with several people & had to stop talking to them because of the harshness throughout. I called back a few days later & heard basically the same thing but at least the woman stopped long enough to listen, she finally did understand. I had no choice but to pay for the first medication & asked again about sending the second one back...I can't even take this anymore & would take responsibility for my mistake. However I couldn't understand why this company wouldn't take any for theirs. She told me that I would hear back from someone within 24-78 business hours...I explained I've heard that before. Needless to say this was over 3 months ago. I've had to use my monthly medications VERY sparingly since the website won't let me contact anyone, it keeps saying there are issues even though I'm able to view my account, just can't contact anyone. I also know that since I owe this money I won't be able to fill anymore medication through them & I truly dread speaking to anyone else in this company. They've told me they have no control over the prices, those are decided through the insurance companies & can change any minute so what they quote the customer is only a quote. I've been told they aren't allowed to take any medication back or do any refunds/credits, no matter what. Again, I wouldn't expect them to take medication back & give it to anyone else but in good faith to prove to them I (or any other customer) has not used what they sent & isn't trying to get away with anything...since they never seem to take our word then either give the credit (like I KNOW they can). There is NO reason to say they aren't allowed to give credit/refunds if they won't even look further into the situations & too many times these situations have been happening. Express Scripts stop making the customer do all this work, the work YOU should be doing. Why are your reviews so bad? Take a step back & start doing some quality assurance. I know I've asked MANY times to have my calls pulled.
Choices...roll the dice on running out of medication or get a rep that doesn't care :(
11/21/16
• Previous review
Honestly don't know what is worse, dealing with this company or being without my medication! BEYOND stressful because from yearS of experience I now must check up on every order & if I don't put in the "work" & follow up with EVERY step, I won't get what I need. They claim notifications are always sent out correctly but they are not. I can get a different answer from the website as well different representatives all in the same week. Have even had medication cancelled for no reason & again with no notice. One very bad situation they claimed medication was delivered at my door that was not, FACT! The latest..charges on my account & as soon as I saw them, trying to speak to several people the only answers were pay or I won't get anymore medication. If they could have overlooked something it may be my fault, when I see a mistake but will meet half way it's still my fault & it's very hard for them to take responsibility. I've been working for years to make sure everything is in order & have so many documented notes to prove all these facts but they don't seem to care, it's sad how much effort the customer must put in just for their medication to be received correctly...for a company who gets paid TO do this! I'm trying desperately to get myself off of medication, it's painful enough to suffer daily but worse every time I know I have to contact Express Scripts for any reason.
9/15/19
• Updated review
I had so many issues with Sally's before but I will always try to give updates, especially for the company's that are improving & care about their reviews. The website people have been outstanding lately & I'm very impressed. Everything on my account is finally updated & corrected. I had to get back in touch a few times to get it squared away & explained but they are way better & I'd recommend them now.
BIG difference between the website & the stores!
7/1/16
• Previous review
The people I've spoken to from the website aren't always the nicest & that's putting it lightly. The store, however, I haven't been to one where they aren't nice. Maybe some are a little more quiet but VERY willing to help & if they can't they will try to get someone who can! The people online really don't want to be bothered, it's more like either order something or don't-all they know & anything more than that is too much, so they get annoyed. When I first became a member I spoke to 1 nice person-she must have left, haven't heard a friendly voice ever since & that is what I'm reviewing the website. Not just the people but the site isn't accurate or helpful. Things tend to imply that you can only get a LOT of products online & not in stores. I don't know how many times I've called stores to find out they did have what I was looking for but it would have been nice to know when I looked online that 3 or so lines of products were not just online & that stores DO in fact carry them too! It's very misleading & makes me as a customer not want to shop at Sally's anymore, as if they didn't give me enough reasons before but I don't like being "lied" to time & time again. I refuse to order anything online from them...if it's not in the store, I'll get it somewhere else or find any way else but I will not deal with Sally.com

Tip for consumers: Even as I read the reviews, I saw that more people wrote positive reviews about stores & not really for the website.

11/11/18
I placed my first order & after receiving it, tried to use the regular size & had a very bad reaction. One of the trial sizes I took one smell of & got immediately sick. With the back & forth e-mails from the only service rep, she tried to convince me it was my body getting used to these natural ingredients but I haven't used anything else in years so that was not the case. She told me the fine print meant I could not return or exchange any trial size & dogged that question many times in the first place. It ended up where I surrendered, simply said I want nothing more to do with this company-period (in writing I told her this). Months later I see a pending charge (no warning from this company) they were going to be sending me the same "toxic" one that I had issues with & continue with a subscription that should have been cancelled. Only until after I contacted that same rep wondering why out of the blue this charge was pending did she tell me I never accepted the exchange they offered, so clearly that meant they were just going to continue my membership for the one that I already said I didn't want??? Needless to say my bank finally did get involved, disputed that charge AND the partial of the first one 3 months ago. I took responsibility for not sending back the full size but I had enough of dealing with this company & was done with this woman's play on words, never giving me the entire story & again with this new charge making something else up. I never authorized any further charges & unless they need someone to say specifically "cancel my membership" I think saying "I will no longer be dealing with your company & further more will warn others about your tactics" pretty much says the same thing. If I had already told them I had a MEDICAL reaction to the full size then how can they in "good faith" even allow the same one continue in a membership? Again...they don't care about anything but money. Thank GOD my bank had no other means of getting a hold of them & I have ALL the evidence proving my case in writing. This company may work for some people but for any others...buying beware, all the want is your money. They will ALWAYS offer a free trial, you do NOT ever have to refer any friends & there are codes for free shipping ALL the time!
10/15/18
Honestly it's been a really long time since I bought anything but I have to write something because when I did I was their BIGGEST supporter! I knew the phone number by heart, my customer number & my credit card number...yeah crazy! I think I still even have at least one pair of shoes from them...if I don't them a close friend does. Have sleepwear from ages ago that's still in great condition, shorts & I probably gave most of my other clothes away because everything was always kept in perfect condition. Only gave 4 stars because I haven't bought anything in so long, can't buy anything new & really don't need to...I'm home way more than I'm out. Still wanted to make sure I gave Victoria's Secret a good review because I have GREAT memories of catelog shopping with them for years & now I pray whomever has my gorgeous clothes/shoes now is enjoying them as much as I did!
10/15/18
On one hand, there are some great finds for movies or television shows. On the other hand, I've come across some very poorly thought out Netflix Originals that should have been removed immediately after realizing what they had done. Yes everyone is entitled to an opinion but this movie was not shown "as opinion based", it was shown as facts with doctors who "knew these ailments" therefore making these poor unsuspecting people involved look nothing more than mental cases just using family & friends. This alone is why I have a harder time now supporting Netflix. Hearing the real stories of the people who thought their stories could help others & for it to be totally turned around on them, they were all mislead (to put it gently) & Netflix knew exactly what they were doing.
7/22/18
• Updated review
I've been shopping again with them for quite a while & I'm beyond impressed. The customer service is totally where it was & how I knew them to be & maybe even better! My updates were posted on another site but I forgot to post one on here & they truly deserve this with all the other updates I've had posted. Thank you Ebates, I'm honestly very proud of you!
Always double check IF they are paying but I'm fair...they may have taken note?
1/12/16
Verified purchase
• Previous review
4 '16 SOOO upset that I have to put this kind of update because I was their biggest fan. Lately like the last 6 or so months, I think Ebates has been getting a bit full of themselves & customer service is falling flat. I have been having problems to the point where I have to send them copies of my invoices, about every OTHER online shopping trip I'm doing. I got used to doing that, even though they continued to "blame" me & said I was using the site incorrectly. THAT doesn't make sense if I've been doing the same thing for so many years & NOW all of a sudden I forgot how to use the site? I even told them that if I take too long to order I noticed I better re-do everything & start over or they won't acknowledge anything. Maybe they need the extra money to help pay for the new app upgrade? I don't know what happened because it's not nearly as easy to use Ebates.com or deal with customer service, I think they fired all the GREAT people & hired all new ones who don't care about the customers & clearly fabricate (or just don't know) what they have on their site!
5 '16 **UPDATE** Now I think I'm finally done using Ebates all together. I sincerely believe they are pulling the wool over everyone's eyes. Not only am I having to keep ALL times I'm making purchases & make SURE they give me credit for it but then I have to double check they don't delete ones they already gave me credit for after I send them ones they didn't! GO FIGURE??? I showed them one from a company that was not issued & after they gave me credit for that one, they deleted a previous one...uhhh, what are they trying to pull???
4/23/17 UPDATE-I think the site took note & started fixing things. Since I called them out, saying exactly what I've said with reviews like this I do believe they have tried to take care of things. No, I haven't used them again yet but I did have some old things & they didn't delete anything which they could of because I totally forgot about them. They reminded me that I had a some small rebate heading my way & why I'm giving another update. I will ALWAYS be fair like that! Plus IF I do start using them on a regular basis again & find they are back to good or great, I'll post that too & revamp my entire review...but will keep the history, just a shorter version.
8/14/17
I have NEVER had an experience like this one. Sure many companies will not do what they say they will do but this one takes the cake! I've been having an issue with the call logs for so long I lost track now. They would take my "complaint" & send me an e-mail with a ticket, tell me someone will get back to me within 2 or so business days & I never hear back. I would write back time after time & no one would EVER get back to me. I'd have to call them & ask what is going on & only then will someone say they will make this a priority so that department will take serious note of the issue. I can't tell you how many times this has happened & now I'm being completely ignored! The last manager I spoke to, said he was going to give me a discounted rate on my service for the next 6 months, well the amount he told me he didn't exactly mention was not including other fees. He also PROMISED me that I would not EVER have to call back to check on the status since he ADMITTED to me they have not worked on the issue since the last time I called & we got down to the TRUTH which was that department doesn't work on the issue unless someone "sends them ANOTHER priority ticket" which means if I don't call for those people to send that, nothing gets done! Even the customer service guy that I had spoken to now a few times, who wrote to me said (of course someone will get back to me with the update in a couple business days) & also said if I need anything I can respond, he STILL ignored all 3 of my e-mails! I called & actually got HIM & told him I wanted to speak with the same manager but now he had to make up a ticket for this when last time there was no ticket??? Here I am, sitting & waiting to hear from someone but NOTHING, no answer back from ANYONE! Even my next bill doesn't have the small discount, it's the regular amount...this company is truly something else & they love to play games thinking you aren't going to do anything. They have something in the terms saying you must litigate through a service they have, well there is NOTHING that says you can't post a review warning others about how they treat their customers! If anyone needs any kind of proof, I have kept every single message from them as well as the ones I've sent. I also ALWAYS document when I call & even have some of the conversations that were written through the chat...like the last one. How many companies do YOU know call YOU & end the chat session because you are giving them that much proof how wrong they are!?
5/8/17
Eating healthy is hard & expensive enough but having any kind of immune dysfunction & looking for answers to try to aid in health makes it much more difficult. My last order was their plain Muesli in Jan., '17. I didn't expect to be stunned with my second bite shooting pain through my mouth! I ended up spitting out some cereal & a small sharp pebble. I immediately notified Bobs & since then felt deceived, taken advantage of & beyond disappointed. They wanted me to send the cereal, the pebble, invoice for if/when I went to the dentist & any other invoices for scripts or food, etc..that I spent out of pocket because of this incident. My being 100% honest & as fair as possible, only sent the 1st emergency regular dentist visit (not a jaw/tmj specialist who couldn't see me soon enough & was $500 JUST to come in + couldn't afford upfront) & very few foods. Moving my jaw was extremely painful for about 3 weeks. I never asked for anything more than what I spent & even less because I didn't have receipts for every bit of food & if you see my food that I submitted it couldn't possibly feed anyone for 3 weeks. The total of 1 dentist visit & food I did submit was less than $300 & they denied it. They wouldn't approve the $153.30 for my food, so I didn't settle. On 3/13, their "compromise" was to give me a gift card for their website. I don't understand that, especially if the customer service woman who kept repeating "so sorry this happened to you" & was actually sincere about it this situation would have gone differently. (after my appointment she was happy to hear no teeth were broken, even though I was still in pain...) She said she didn't make the decisions about claims, however many things about what happened didn't seem right & for them to want to give me this gift card instead of my money & I shouldn't be MADE to use it on them! Their product is what started it all, it's how I got hurt & Bobs is making me jump through hoops even to get reimbursed for my dentist, now if I don't agree to everything I get NOTHING? Being desperate as is, I agreed to "look" at their website but saw they're too expensive the value wouldn't come close to the 1 product I might have gotten & explained this. I've always kept the customer service woman up to date with everything from the beginning. She also knew I was disabled, on a tight budget & now I feel Bobs completely took advantage of me! Now May & I'm still attempting to get what is rightfully mine a simple reimbursement. They haven't responded to my BBB complaint issued a week ago or my last direct e-mail, sadly this company obviously doesn't care ONE bit about their customers.

Tip for consumers: VERY expensive to use their website...I would still take a second before ordering anything of theirs. By the way things went it seems as though this isn't the first time someone has called in because they found a foreign object in the food.

11/22/16
This company has good prices & at times the products come damaged or used. Target does at least try to make it up & will take things back, ship out a replacement & not have any issues taking care of the delivery. Not many companies these days do even this much!
11/21/16
WAY too expensive & "deals" that aren't deals! The sales people do a lot of double talk to get you locked into something without even realizing it & I've heard it being the witness. They also tried to do it to me & with the internet cable partner that would have been additional fees & a different contract, I wanted everything in writing first before I said yes. It just didn't work with me & I made sure to tell them I was also doing my own "quality assurance" (so recording things) & never got anything in writing & they still decided to send me cable boxes & sign me up for certain things. They even claimed they never called me but I had it on my caller i.d. & even a message from them...I caught them in MANY lies! I had copies of everything & ended up helping other customers fight their issues. Since that happened, I would have hoped they have gained some integrity & aren't as bad however I have still been hearing about promises when it comes to packages that aren't as customers were told. It's sad when the sales team is way more about sales & not retention. I'm VERY glad I'm not in their area because if I had to be a customer there would be major problems!

Tip for consumers: If you do have an issue with them, you can get in touch with the BBB! Look them up on the site, many were previously resolved there. If not there try other consumer assistant sites.

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