Believe me, I understand there is a LOT going on right now but what do you do when there's an issue with your account? The ONLY way to contact Paypal is through live chat & not ONE rep I've spoken to have given me CORRECT information. I can prove that for a FACT because when they are telling me about MY account, their information is wrong & it's proven wrong because the real facts are directly on my Paypal account activity! NOT ONLY that but I've sent them MORE proof from the bank they CLAIM money was NEVER taken out of but I copied & pasted the information to them!
Soooo, it's bad enough that for 2 days straight I had to type to multiple reps many who looked at all the details & then when they got to me immediately disconnected & sent me onto someone else but the next person always gets on asking to hold on while they review the previous information just to ask me for it all over again. I'm disclosing more because it gets worse... I tell them that I'm disabled & typing is painful (yes even now) & it got to a point where I wrote I've very limited time my hands are cramping & don't even know how much longer until I can't move anymore. The last guy kept asking me to give him the same information & my hands started to claw up, I was down to one hand & he kept asking me for the information again, I said already typed & hands clawed, he told me he understood my frustration... wrote not stress, pain & again disabled, he just didn't care telling me he needed that information & honestly don't remember the last one word I typed before I hit disconnect & sent the entire conversation to my e-mail.
I was in total spasm at that point & yes this is very personal but it touches on some serious things... out of about 6,7 reps through Paypal live chat who start a conversation asking for time to review all the details they ASK you to take time to type, "maybe" only ONE actually admitted to reading it. That is the first issue because ALL the others still ask for it again & a couple even said hello then immediately disconnected. All the others STILL don't have the right information because I've provided PROOF, regardless of what they BELIEVE & there's no one to speak to & those are HUGE issues. These people don't seem to have any training & are wasting time & money. What's the point of even having a live chat through Paypal?
Now this may be the biggest issue of all. Even if they don't know what they are doing, taking out the human element because of a live chat is HORRENDOUS! At the VERY least, the could be there for another person, "listening" & pretending to care. You don't have to know what you are doing or even have all the answers to be empathetic to another person. I've told several of these reps that I'm in pain from all this typing, trying to solve this issue & only ONE said a quick "sorry to hear & she'd try to explain quickly" (even though everything was still totally inaccurate). Not any other person even acknowledged my pain, disability & as I said, the last fully ignored the fact & was quite demanding about not even assisting me if I didn't give the information that I provided many times over, that he asked ME for time to review, which I patiently gave to HIM!
The reps are saying my bank won't pay b/c of NSF on a date where there's NO proof of that date ever being attempted on Paypal OR my bank, only proof of a date much earlier but they (Paypal reps) are ALL saying never happened! It's in the records, in the activity & in my bank account! These reps claim it takes from 3-5 business days for an ACH payment to collect from a bank, but again... I have PROOF that's not true! In fact I have gone through my May AND June ACH payments & of all those 6 total-4 went through my bank the very next day, 1 made it 3 days BUT it included weekend & even another still was withdrawn in 2 days including the weekend.
I was Paypal's biggest supporter & right now they HAVE to make a change... as I said, at the least train the people on chat to treat us with SUPPORT in SOME way!? I'd rather hear "I don't know, then feed me lies & totally not care at all" THROW OUT THE SCRIPT