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About Me

I write the truth about what I've experienced & always make sure I have proof to back it up. I don't like it when a business (or anyone for that matter) feels they can treat another person "less than"...& I don't give up!

How I Can Help

If it's just a review because of a positive or negative experience, then I will post it to make others aware. Other times it's an issue in which I always try my BEST to resolve directly with a company. Fortunately I've had some results from writing reviews. In a worst case scenario I won't stop with written reviews. I've reported to the BBB & health department & I know there are more resources out there if need be.

Interests

Love animals & helping others

22 Reviews by Elyse

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BasicTalk

BasicTalk

8/14/17

I have NEVER had an experience like this one. Sure many companies will not do what they say they will do but this one takes the cake! I've been having an issue with the call logs for so long I lost track now. They would take my "complaint" & send me an e-mail with a ticket, tell me someone will get back to me within 2 or so business days & I never hear back. I would write back time after time & no one would EVER get back to me. I'd have to call them & ask what is going on & only then will someone say they will make this a priority so that department will take serious note of the issue. I can't tell you how many times this has happened & now I'm being completely ignored! The last manager I spoke to, said he was going to give me a discounted rate on my service for the next 6 months, well the amount he told me he didn't exactly mention was not including other fees. He also PROMISED me that I would not EVER have to call back to check on the status since he ADMITTED to me they have not worked on the issue since the last time I called & we got down to the TRUTH which was that department doesn't work on the issue unless someone "sends them ANOTHER priority ticket" which means if I don't call for those people to send that, nothing gets done! Even the customer service guy that I had spoken to now a few times, who wrote to me said (of course someone will get back to me with the update in a couple business days) & also said if I need anything I can respond, he STILL ignored all 3 of my e-mails! I called & actually got HIM & told him I wanted to speak with the same manager but now he had to make up a ticket for this when last time there was no ticket??? Here I am, sitting & waiting to hear from someone but NOTHING, no answer back from ANYONE! Even my next bill doesn't have the small discount, it's the regular amount...this company is truly something else & they love to play games thinking you aren't going to do anything. They have something in the terms saying you must litigate through a service they have, well there is NOTHING that says you can't post a review warning others about how they treat their customers! If anyone needs any kind of proof, I have kept every single message from them as well as the ones I've sent. I also ALWAYS document when I call & even have some of the conversations that were written through the chat...like the last one. How many companies do YOU know call YOU & end the chat session because you are giving them that much proof how wrong they are!?

BobsRedMill

BobsRedMill

5/8/17

Eating healthy is hard & expensive enough but having any kind of immune dysfunction & looking for answers to try to aid in health makes it much more difficult. My last order was their plain Muesli in Jan., '17. I didn't expect to be stunned with my second bite shooting pain through my mouth! I ended up spitting out some cereal & a small sharp pebble. I immediately notified Bobs & since then felt deceived, taken advantage of & beyond disappointed. They wanted me to send the cereal, the pebble, invoice for if/when I went to the dentist & any other invoices for scripts or food, etc..that I spent out of pocket because of this incident. My being 100% honest & as fair as possible, only sent the 1st emergency regular dentist visit (not a jaw/tmj specialist who couldn't see me soon enough & was $500 JUST to come in + couldn't afford upfront) & very few foods. Moving my jaw was extremely painful for about 3 weeks. I never asked for anything more than what I spent & even less because I didn't have receipts for every bit of food & if you see my food that I submitted it couldn't possibly feed anyone for 3 weeks. The total of 1 dentist visit & food I did submit was less than $300 & they denied it. They wouldn't approve the $153.30 for my food, so I didn't settle. On 3/13, their "compromise" was to give me a gift card for their website. I don't understand that, especially if the customer service woman who kept repeating "so sorry this happened to you" & was actually sincere about it this situation would have gone differently. (after my appointment she was happy to hear no teeth were broken, even though I was still in pain...) She said she didn't make the decisions about claims, however many things about what happened didn't seem right & for them to want to give me this gift card instead of my money & I shouldn't be MADE to use it on them! Their product is what started it all, it's how I got hurt & Bobs is making me jump through hoops even to get reimbursed for my dentist, now if I don't agree to everything I get NOTHING? Being desperate as is, I agreed to "look" at their website but saw they're too expensive the value wouldn't come close to the 1 product I might have gotten & explained this. I've always kept the customer service woman up to date with everything from the beginning. She also knew I was disabled, on a tight budget & now I feel Bobs completely took advantage of me! Now May & I'm still attempting to get what is rightfully mine a simple reimbursement. They haven't responded to my BBB complaint issued a week ago or my last direct e-mail, sadly this company obviously doesn't care ONE bit about their customers.

Tip for consumers: VERY expensive to use their website...I would still take a second before ordering anything of theirs. By the way things went it seems as though this isn't the first time someone has called in because they found a foreign object in the food.

Service
Value
Quality
Express Scripts

Express Scripts

11/21/16

Stressful. I need to check up on every order & if I don't put in the "work" & follow up with EVERY step, I won't get what I need. Always getting different answers from each piece of information e-mail update, website & speaking to a couple agents...this has happened several times on the same day & throughout the week.

Target

Target

11/22/16

This company has good prices & at times the products come damaged or used. Target does at least try to make it up & will take things back, ship out a replacement & not have any issues taking care of the delivery. Not many companies these days do even this much!

DirecTV

DirecTV

11/21/16

WAY too expensive & "deals" that aren't deals! The sales people do a lot of double talk to get you locked into something without even realizing it & I've heard it being the witness. They also tried to do it to me & with the internet cable partner that would have been additional fees & a different contract, I wanted everything in writing first before I said yes. It just didn't work with me & I made sure to tell them I was also doing my own "quality assurance" (so recording things) & never got anything in writing & they still decided to send me cable boxes & sign me up for certain things. They even claimed they never called me but I had it on my caller i.d. & even a message from them...I caught them in MANY lies! I had copies of everything & ended up helping other customers fight their issues. Since that happened, I would have hoped they have gained some integrity & aren't as bad however I have still been hearing about promises when it comes to packages that aren't as customers were told. It's sad when the sales team is way more about sales & not retention. I'm VERY glad I'm not in their area because if I had to be a customer there would be major problems!

Tip for consumers: If you do have an issue with them, you can get in touch with the BBB! Look them up on the site, many were previously resolved there. If not there try other consumer assistant sites.

Service
Value
Returns
Quality
Lowe's

Lowe's

11/21/16

Unfortunately since buying a washing machine from a local store & then having issues with first the order (no longer being carried then even working properly)...no longer can I back them. I was told from Lowe's.com if I was going to get the runaround from the store or the manufacturer that they would take care of me but THAT didn't happen either. Even having the name of supervisors everywhere who made all these promises didn't help. No one was helping with fixing the brand new machine & everyone was passing the buck! The manufacturer warranty was supposed to start when I GOT it, not when it was made & sitting in the store & according to what I was told it was going to expire because it sat so long in the store. Plus it took so long for them to get it to me which made it even more difficult to prove I deserved at LEAST the 1 year warranty when I started having problems. I had problems with it the first 12 days, someone came out & he was supposed to come back out & actually replace major parts but needless to say when I made several calls I finally heard he tried several times to get in touch (but never had a problem the first time) & by this time I had only 5 days left to either keep it or return it but Lowe's.com was not going to honor the manufacture's warranty & I would have to pay for it to be fixed!? I had this for less than a month & used it for less than a week! Needless to say I had to return it to the store & this was a purchase ordered 2 months prior...having to do laundry somewhere else for all this time waiting for the new one, while the "new one" was here & broken & then after returning the "new one" having to order ANOTHER new one somewhere else! ALL these MAJOR issues you would think such a HUGE company would actually care, a few times I thought someone did with all the proof I had-it wasn't like ANY of it was made up, it was all 100% true but still this company couldn't care less about what they did, what they put me through!

Bizrate.com

Bizrate

11/21/16

"Technical details of permanent failure:Leave failed, not a member" So this is what I got after trying to unsubscribe which I don't understand! How is this possible if I'm getting so much e-mail about doing surveys & have been doing all these surveys for YEARS on end! Why have I been getting messages from this company with my name telling me about surveys to do? I e-mailed them an inquiry about my points & of course I didn't get a straight answer, only a typical generic response but I'd still like to know why I'm even in their system. CLEARLY A SCAM...ALL I CAN SAY NOW. I tried to unsubscribe twice & the same delivery status came back twice.

Tip for consumers: Do NOT waste your time! I've seen that you need 5000 points for any kind of redemption. It's clear they are making sure you never reach that goal if I've done surveys for all these years.

Service
Returns
Quality
Luckyspizzanmb.com

Luckyspizzanmb

8/28/16

This place is poisoning people & they don't even care. It's unsanitary & the food is really bad, I don't mean it tastes bad (after seeing how they prepared it & inspecting it when I got it home, I was NOT going to eat it!). The staff eats & drinks "hidden" where it's hard to see them making the food but they walk around with dirty hands & their own cups & touching people's food. I was ill watching this but then seeing my GRAY chicken in my salad AND calzone & it didn't even feel like chicken, I took my pictures (I'd have to point out the actual chicken) & tossed the food out! Before I left, I told the tall guy with the dirty apron people shouldn't eat & handle customer's food. When I got home, I called & told him about my chicken, it was like he's heard it before & couldn't care less-ended up hanging up on me!

Expedia

Expedia

8/19/16

1st of all they don't have the best prices. Worse than that, when you speak to the customer service they talk in circles & never give a straight answer & if you get annoyed will transfer as many times as needed until you decide to end the call.
They send out SO many promotions, they can't even keep up with what they send!
I called in about 1 they sent me for extra points & NO ONE could find the promotion I had in my e-mail. I wanted to FORWARD it to them but instead the first woman wanted to give me a coupon that was only good towards hotels-not something I would use, so a useless coupon. She ended up transferring me to the wrong department, then I got transferred again & on the phone with that guy by the time HE couldn't find this promotion & then transferred me AGAIN for a 4th time to another wrong person, now an hour on the phone, still nothing resolved & an HOUR on the phone-I was DONE!
I wrote to them, just to get the same thing answers....we can't find that promotion, we see a coupon was given to you & sorry about the issues. She closes with if this doesn't answer or resolve your issue write back!
REALLY!!??
So they are NOT worth the typing I'm doing now but people need to be warned!

310Nutrition

310Nutrition

8/13/16

I had to ask 3 times about the lemonade because what they were claiming was not at all the research I found to be true. There are ingredients in the product which THEY claim don't have much caffeine at all, but all you have to do is look up those 2 things by themselves & see how much caffeine is really in each one-UHHH quite a bit!!! Those first 2 ingredients rely on caffeine to do what they claim to do & in most of the websites they say it's a good amount! So putting them together could actually be too much, yet this site is claiming the lemonade has about the equivalent of about 1 decaffeinated cup of coffee!? Did they remove the caffeine from those herbs...I don't think so, kind of not possible & even the site they post with the studies says not one word about caffeine. Way too suspicious so buyer beware!!!

Tip for consumers: It took me writing to them & only until I said I was going to start posting to online sites did they finally respond to me. All I got was a response saying there is a minute amount of caffeine in the lemonade & no matter what site I researched I don't know how that could be possible. They don't post this content in the ingredients, just what would contain the caffeine & I told them to look those things up...again not at ALL possible for it to have such a small amount! They are omitting inform

Service
Value
SallyBeauty

SallyBeauty

7/1/16

The people I've spoken to from the website aren't always the nicest & that's putting it lightly. The store, however, I haven't been to one where they aren't nice. Maybe some are a little more quiet but VERY willing to help & if they can't they will try to get someone who can! The people online really don't want to be bothered, it's more like either order something or don't-all they know & anything more than that is too much, so they get annoyed. When I first became a member I spoke to 1 nice person-she must have left, haven't heard a friendly voice ever since & that is what I'm reviewing the website. Not just the people but the site isn't accurate or helpful. Things tend to imply that you can only get a LOT of products online & not in stores. I don't know how many times I've called stores to find out they did have what I was looking for but it would have been nice to know when I looked online that 3 or so lines of products were not just online & that stores DO in fact carry them too! It's very misleading & makes me as a customer not want to shop at Sally's anymore, as if they didn't give me enough reasons before but I don't like being "lied" to time & time again. I refuse to order anything online from them...if it's not in the store, I'll get it somewhere else or find any way else but I will not deal with Sally.com

Tip for consumers: Even as I read the reviews, I saw that more people wrote positive reviews about stores & not really for the website.

Service
Zorpia.com

Zorpia

4/15/16

I had to google them & read reviews just to see who Zorpia was! I got a private message from Allison & now that I know it's a dating site (that I never signed up for because I know I'm not dating & #2 if I was, I'm not a lesbian) uhhhh, I don't need any messages from some girl named Allison. Sooo, with that said obviously it's a scam! I'm NOT going to open this because I don't want to possibly get a virus or invite any additional e-mails. I've seen Zorpia asking others for your e-mail address so they could unsubscribe you, I would be hesitant to even give them that. The best way to deal with scam is to put it in your spam box through e-mail & that was what I have done.
Updated from my original review in April-I have never heard from them again & really confused as to how so many others are getting into major situations from this site. If anyone did happen to sign up for this "dating site", please do yourself a favor & delete your profile & spam any incoming messages. I see that the site does respond to people on here, really don't waste your time just cut them off completely II don't ever see them doing anything but causing you more issues.
Good luck & stay safe-never give out personal information & especially never send any money to anyone online.

SafeLinkWireless

SafeLinkWireless

3/8/16

Maybe 5% of the employees know what they are doing. You will get all different answers from each person & that's IF you get any answers at all. Too many reps will just disconnect the call if you have more questions or ask to speak to a supervisor. It's not the only company & really they will make you jump through hoops.
Safelink uses Tracfone's phone & therefore the customer service. So most of the time Tracfone is who you will be speaking with (usually within a hour instead of much more with Safelink). Now I say if you have a phone issue, that you can NOT solve on your own & you have contacted your friend's neighbor's boyfriend's cousin, but still no luck...OK last resort contact one of these companies, but try to have as MUCH as the problem solved as you can before even speaking with a rep because you will get bounced around more than once. They do not know what they are doing & are VERY quick to say you need to talk with XYZ department & naturally that isn't their department, so round & round you go-even for something VERY simple, so don't make any plans for a few hours if you already know you will be making a call to either of these companies-a LOT of hold time & then putting you through to every department in the entire company. Once I counted I had been bounced from the first live person to the last, I spoke to at least 7 people-2 times I was sent back to the same department I'd been before & the last person I spoke to was a supervisor since no one previously would transfer me to theirs. Now when I start speaking to someone, I give them a minute & if it sounds like they don't understand-I ask immediately for a supervisor & that is not only here. We need to stop allowing this kind of "customer service".

Overstock.com

Overstock.com

3/8/16

Sometimes you get a good product as well as a good customer service rep & sometimes neither...

DrsFosterSmith

DrsFosterSmith

3/8/16

I haven't found anyone there who can give advice on what to purchase. I've returned or thrown away almost everything I purchased. The last order took 5 people to finally get my money back!

Amazon

Amazon

3/8/16

When I first joined & had some problems, eventually getting to the right person got the job done. Now after being a member for over a year realizing that the "right" person meant never the first line of reps. The latest having every reason to tell a "team lead" I'm never speaking with first line customer service again after needing 3 before the issue was fixed & still hearing from 2 more for no good reason. I've spent more time on the phone with a representatives (plural) giving them chances to first take care of something that should be simple, then the following people chances to take care of what the first &/or second should have & told me they were going to do. It's when I receive the e-mail that says something different that I make another call & the next thing I know I'm between e-mail & on the phone for half the day. No more of that nonsense-right to the team leaders.

Tip for consumers: Really just have to go straight to the leaders for most things & that's unfortunate. I've asked people to confirm exactly what they were doing & they have said exactly what we agreed on but when I get it in writing that wasn't the case. I hope for the future this company is able to turn things around.

Groupon

Groupon

3/8/16

WOW! I used to LOVE & support Groupon all around but they went down hill. I won't use them ever again. There is practically NO such thing as customer service & I've even tried to help them. doing work FOR them that they should've done. I should have been paid (few "groupon bucks" don't count)!
The corporate phone number goes right to another customer service & it's now more clear than ever how much this company DOES NOT care about the customers!
Update: Sept '16 I put this first b/c there are so many more...& my personal story after.
http://www.headquartersinfo.com/groupon-headquarters-information/ RATING-2
https://www.consumeraffairs.com/online/groupon.html RATING-1
https://www.facebook.com/Grouponcomplaintspage/ Facebook has it's own page JUST for complaints against Groupon!
https://groupon.pissedconsumer.com/5.html only 4 resolved out of 287 complaints!
Stupid me I gave them a few more chances. Like they always say when they mess up so badly-"please give us another chance". Oh how many times I've heard that! Since my last review I hoped for the best but I ended up doing even MORE of their job then EVER! I've received things that didn't work & tried many times to find answers-they never cared. I had Groupons that merchants didn't honor & ended up getting Groupon bucks for (never offered extra) for all the aggravation of multiple messages & calls & MY OWN research. They had it escalated to researc so other customers didn't have the same issues & days go by but I STILL see these Groupons advertised. I did more research, the same simple things the escalation department would have done & got answers in less than 12 hrs, not a week where nothing had been done by this horrible company! Once again I send them all the correct information on one specific merchant because I'm fair AND Groupon should have taken care of it already. Groupon responds to me another generic message that has NOTHING to do with anything I said, only about my refund! It's not worth getting a discount with a company when you can actually call the company directly. They will be MORE than happy to give you that discount because then they don't have to give Groupon their cut! I really lost count how many places have told me this & it works out MUCH better for them because Groupon takes a pretty BIG cut! Then you don't have to deal with Groupon at all-win/win for both of you! I don't have an issue with this anymore because of what Groupon has put me as well as SO many customers AND merchants through. I also TOLD them about working directly with the companies would be much better anyway & that I was going to start writing all this information on review sites. In one of these e-mails to them, again all they did was respond with that same generic thing back to me something about my refund...they never read any of the e-mails so what is the point of having a customer support team at all? Get rid of that part of the company AND most of the first response reps when you call & MAYBE they will have the company they USED to have! However that was well over 10 years ago...

Costco

Costco

3/8/16

Never disappoint in any way! The store cares & it shows. The employees care about the customers AND their environment, no need to say more.
Costco ROCKS

Kmart

Kmart

3/8/16

Have you walked into a Kmart lately? In the last year I've been across country & I refuse to go to one now. They all might as well shut down, sad to say. Between shelves not being stocked, coupons not being accepted at the register...really just no point in going. (or ordering from them by the way-WAY worse!)

Walmart.com

Walmart.com

3/8/16

I've done more checking up on them following through on doing their job. I honestly don't know what happened to customer service from Walmart.com in the last decade, close to none now.

Elyse Has Earned 40 Votes

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