Member since January 2016
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I write the truth about what I've experienced & always make sure I have proof to back it up. I don't like it when a business (or anyone for that matter) feels they can treat another person "less than"...& I don't give up!
How I Can Help
If it's just a review because of a positive or negative experience, then I will post it to make others aware. Other times it's an issue in which I always try my BEST to resolve directly with a company. Fortunately I've had some results from writing reviews. In a worst case scenario I won't stop with written reviews. I've reported to the BBB & health department & I know there are more resources out there if need be.
Love animals & helping others
I placed my first order & after receiving it, tried to use the regular size & had a very bad reaction. One of the trial sizes I took one smell of & got immediately sick. With the back & forth e-mails from the only service rep, she tried to convince me it was my body getting used to these natural ingredients but I haven't used anything else in years so that was not the case. She told me the fine print meant I could not return or exchange any trial size & dogged that question many times in the first place. It ended up where I surrendered, simply said I want nothing more to do with this company-period (in writing I told her this). Months later I see a pending charge (no warning from this company) they were going to be sending me the same "toxic" one that I had issues with & continue with a subscription that should have been cancelled. Only until after I contacted that same rep wondering why out of the blue this charge was pending did she tell me I never accepted the exchange they offered, so clearly that meant they were just going to continue my membership for the one that I already said I didn't want??? Needless to say my bank finally did get involved, disputed that charge AND the partial of the first one 3 months ago. I took responsibility for not sending back the full size but I had enough of dealing with this company & was done with this woman's play on words, never giving me the entire story & again with this new charge making something else up. I never authorized any further charges & unless they need someone to say specifically "cancel my membership" I think saying "I will no longer be dealing with your company & further more will warn others about your tactics" pretty much says the same thing. If I had already told them I had a MEDICAL reaction to the full size then how can they in "good faith" even allow the same one continue in a membership? Again...they don't care about anything but money. Thank GOD my bank had no other means of getting a hold of them & I have ALL the evidence proving my case in writing. This company may work for some people but for any others...buying beware, all the want is your money. They will ALWAYS offer a free trial, you do NOT ever have to refer any friends & there are codes for free shipping ALL the time!
Honestly it's been a really long time since I bought anything but I have to write something because when I did I was their BIGGEST supporter! I knew the phone number by heart, my customer number & my credit card number...yeah crazy! I think I still even have at least one pair of shoes from them...if I don't them a close friend does. Have sleepwear from ages ago that's still in great condition, shorts & I probably gave most of my other clothes away because everything was always kept in perfect condition. Only gave 4 stars because I haven't bought anything in so long, can't buy anything new & really don't need to...I'm home way more than I'm out. Still wanted to make sure I gave Victoria's Secret a good review because I have GREAT memories of catelog shopping with them for years & now I pray whomever has my gorgeous clothes/shoes now is enjoying them as much as I did!
On one hand, there are some great finds for movies or television shows. On the other hand, I've come across some very poorly thought out Netflix Originals that should have been removed immediately after realizing what they had done. Yes everyone is entitled to an opinion but this movie was not shown "as opinion based", it was shown as facts with doctors who "knew these ailments" therefore making these poor unsuspecting people involved look nothing more than mental cases just using family & friends. This alone is why I have a harder time now supporting Netflix. Hearing the real stories of the people who thought their stories could help others & for it to be totally turned around on them, they were all mislead (to put it gently) & Netflix knew exactly what they were doing.
• Updated review
I've been updating my reviews. The last was an update & I was told I'd be contacted over 3 months ago to try to solve the issue. That is the problem, there's always another issue & no one cares to get to the bottom of it. A refill was done by mistake for something that I was told would be 100% fully covered. Only until I received this did I finally see a huge balance for 2 scripts. The first script had no balance & again when I spoke with someone previously it was said to be covered & if I'd known obviously I wouldn't have been in such shock! I tried to speak with several people & had to stop talking to them because of the harshness throughout. I called back a few days later & heard basically the same thing but at least the woman stopped long enough to listen, she finally did understand. I had no choice but to pay for the first medication & asked again about sending the second one back...I can't even take this anymore & would take responsibility for my mistake. However I couldn't understand why this company wouldn't take any for theirs. She told me that I would hear back from someone within 24-78 business hours...I explained I've heard that before. Needless to say this was over 3 months ago. I've had to use my monthly medications VERY sparingly since the website won't let me contact anyone, it keeps saying there are issues even though I'm able to view my account, just can't contact anyone. I also know that since I owe this money I won't be able to fill anymore medication through them & I truly dread speaking to anyone else in this company. They've told me they have no control over the prices, those are decided through the insurance companies & can change any minute so what they quote the customer is only a quote. I've been told they aren't allowed to take any medication back or do any refunds/credits, no matter what. Again, I wouldn't expect them to take medication back & give it to anyone else but in good faith to prove to them I (or any other customer) has not used what they sent & isn't trying to get away with anything...since they never seem to take our word then either give the credit (like I KNOW they can). There is NO reason to say they aren't allowed to give credit/refunds if they won't even look further into the situations & too many times these situations have been happening. Express Scripts stop making the customer do all this work, the work YOU should be doing. Why are your reviews so bad? Take a step back & start doing some quality assurance. I know I've asked MANY times to have my calls pulled.
“Choices...roll the dice on running out of medication or get a rep that doesn't care :(”
• Previous review
Honestly don't know what is worse, dealing with this company or being without my medication! BEYOND stressful because from yearS of experience I now must check up on every order & if I don't put in the "work" & follow up with EVERY step, I won't get what I need. They claim notifications are always sent out correctly but they are not. I can get a different answer from the website as well different representatives all in the same week. Have even had medication cancelled for no reason & again with no notice. One very bad situation they claimed medication was delivered at my door that was not, FACT! The latest..charges on my account & as soon as I saw them, trying to speak to several people the only answers were pay or I won't get anymore medication. If they could have overlooked something it may be my fault, when I see a mistake but will meet half way it's still my fault & it's very hard for them to take responsibility. I've been working for years to make sure everything is in order & have so many documented notes to prove all these facts but they don't seem to care, it's sad how much effort the customer must put in just for their medication to be received correctly...for a company who gets paid TO do this! I'm trying desperately to get myself off of medication, it's painful enough to suffer daily but worse every time I know I have to contact Express Scripts for any reason.
I've been shopping again with them for quite a while & I'm beyond impressed. The customer service is totally where it was & how I knew them to be & maybe even better! My updates were posted on another site but I forgot to post one on here & they truly deserve this with all the other updates I've had posted. Thank you Ebates, I'm honestly very proud of you!
“Always double check IF they are paying but I'm fair...they may have taken note?”
• Previous review
4 '16 SOOO upset that I have to put this kind of update because I was their biggest fan. Lately like the last 6 or so months, I think Ebates has been getting a bit full of themselves & customer service is falling flat. I have been having problems to the point where I have to send them copies of my invoices, about every OTHER online shopping trip I'm doing. I got used to doing that, even though they continued to "blame" me & said I was using the site incorrectly. THAT doesn't make sense if I've been doing the same thing for so many years & NOW all of a sudden I forgot how to use the site? I even told them that if I take too long to order I noticed I better re-do everything & start over or they won't acknowledge anything. Maybe they need the extra money to help pay for the new app upgrade? I don't know what happened because it's not nearly as easy to use Ebates.com or deal with customer service, I think they fired all the GREAT people & hired all new ones who don't care about the customers & clearly fabricate (or just don't know) what they have on their site!
5 '16 **UPDATE** Now I think I'm finally done using Ebates all together. I sincerely believe they are pulling the wool over everyone's eyes. Not only am I having to keep ALL times I'm making purchases & make SURE they give me credit for it but then I have to double check they don't delete ones they already gave me credit for after I send them ones they didn't! GO FIGURE??? I showed them one from a company that was not issued & after they gave me credit for that one, they deleted a previous one...uhhh, what are they trying to pull???
4/23/17 UPDATE-I think the site took note & started fixing things. Since I called them out, saying exactly what I've said with reviews like this I do believe they have tried to take care of things. No, I haven't used them again yet but I did have some old things & they didn't delete anything which they could of because I totally forgot about them. They reminded me that I had a some small rebate heading my way & why I'm giving another update. I will ALWAYS be fair like that! Plus IF I do start using them on a regular basis again & find they are back to good or great, I'll post that too & revamp my entire review...but will keep the history, just a shorter version.
I have NEVER had an experience like this one. Sure many companies will not do what they say they will do but this one takes the cake! I've been having an issue with the call logs for so long I lost track now. They would take my "complaint" & send me an e-mail with a ticket, tell me someone will get back to me within 2 or so business days & I never hear back. I would write back time after time & no one would EVER get back to me. I'd have to call them & ask what is going on & only then will someone say they will make this a priority so that department will take serious note of the issue. I can't tell you how many times this has happened & now I'm being completely ignored! The last manager I spoke to, said he was going to give me a discounted rate on my service for the next 6 months, well the amount he told me he didn't exactly mention was not including other fees. He also PROMISED me that I would not EVER have to call back to check on the status since he ADMITTED to me they have not worked on the issue since the last time I called & we got down to the TRUTH which was that department doesn't work on the issue unless someone "sends them ANOTHER priority ticket" which means if I don't call for those people to send that, nothing gets done! Even the customer service guy that I had spoken to now a few times, who wrote to me said (of course someone will get back to me with the update in a couple business days) & also said if I need anything I can respond, he STILL ignored all 3 of my e-mails! I called & actually got HIM & told him I wanted to speak with the same manager but now he had to make up a ticket for this when last time there was no ticket??? Here I am, sitting & waiting to hear from someone but NOTHING, no answer back from ANYONE! Even my next bill doesn't have the small discount, it's the regular amount...this company is truly something else & they love to play games thinking you aren't going to do anything. They have something in the terms saying you must litigate through a service they have, well there is NOTHING that says you can't post a review warning others about how they treat their customers! If anyone needs any kind of proof, I have kept every single message from them as well as the ones I've sent. I also ALWAYS document when I call & even have some of the conversations that were written through the chat...like the last one. How many companies do YOU know call YOU & end the chat session because you are giving them that much proof how wrong they are!?
Eating healthy is hard & expensive enough but having any kind of immune dysfunction & looking for answers to try to aid in health makes it much more difficult. My last order was their plain Muesli in Jan., '17. I didn't expect to be stunned with my second bite shooting pain through my mouth! I ended up spitting out some cereal & a small sharp pebble. I immediately notified Bobs & since then felt deceived, taken advantage of & beyond disappointed. They wanted me to send the cereal, the pebble, invoice for if/when I went to the dentist & any other invoices for scripts or food, etc..that I spent out of pocket because of this incident. My being 100% honest & as fair as possible, only sent the 1st emergency regular dentist visit (not a jaw/tmj specialist who couldn't see me soon enough & was $500 JUST to come in + couldn't afford upfront) & very few foods. Moving my jaw was extremely painful for about 3 weeks. I never asked for anything more than what I spent & even less because I didn't have receipts for every bit of food & if you see my food that I submitted it couldn't possibly feed anyone for 3 weeks. The total of 1 dentist visit & food I did submit was less than $300 & they denied it. They wouldn't approve the $153.30 for my food, so I didn't settle. On 3/13, their "compromise" was to give me a gift card for their website. I don't understand that, especially if the customer service woman who kept repeating "so sorry this happened to you" & was actually sincere about it this situation would have gone differently. (after my appointment she was happy to hear no teeth were broken, even though I was still in pain...) She said she didn't make the decisions about claims, however many things about what happened didn't seem right & for them to want to give me this gift card instead of my money & I shouldn't be MADE to use it on them! Their product is what started it all, it's how I got hurt & Bobs is making me jump through hoops even to get reimbursed for my dentist, now if I don't agree to everything I get NOTHING? Being desperate as is, I agreed to "look" at their website but saw they're too expensive the value wouldn't come close to the 1 product I might have gotten & explained this. I've always kept the customer service woman up to date with everything from the beginning. She also knew I was disabled, on a tight budget & now I feel Bobs completely took advantage of me! Now May & I'm still attempting to get what is rightfully mine a simple reimbursement. They haven't responded to my BBB complaint issued a week ago or my last direct e-mail, sadly this company obviously doesn't care ONE bit about their customers.
This company has good prices & at times the products come damaged or used. Target does at least try to make it up & will take things back, ship out a replacement & not have any issues taking care of the delivery. Not many companies these days do even this much!
WAY too expensive & "deals" that aren't deals! The sales people do a lot of double talk to get you locked into something without even realizing it & I've heard it being the witness. They also tried to do it to me & with the internet cable partner that would have been additional fees & a different contract, I wanted everything in writing first before I said yes. It just didn't work with me & I made sure to tell them I was also doing my own "quality assurance" (so recording things) & never got anything in writing & they still decided to send me cable boxes & sign me up for certain things. They even claimed they never called me but I had it on my caller i.d. & even a message from them...I caught them in MANY lies! I had copies of everything & ended up helping other customers fight their issues. Since that happened, I would have hoped they have gained some integrity & aren't as bad however I have still been hearing about promises when it comes to packages that aren't as customers were told. It's sad when the sales team is way more about sales & not retention. I'm VERY glad I'm not in their area because if I had to be a customer there would be major problems!
Unfortunately since buying a washing machine from a local store & then having issues with first the order (no longer being carried then even working properly)...no longer can I back them. I was told from Lowe's.com if I was going to get the runaround from the store or the manufacturer that they would take care of me but THAT didn't happen either. Even having the name of supervisors everywhere who made all these promises didn't help. No one was helping with fixing the brand new machine & everyone was passing the buck! The manufacturer warranty was supposed to start when I GOT it, not when it was made & sitting in the store & according to what I was told it was going to expire because it sat so long in the store. Plus it took so long for them to get it to me which made it even more difficult to prove I deserved at LEAST the 1 year warranty when I started having problems. I had problems with it the first 12 days, someone came out & he was supposed to come back out & actually replace major parts but needless to say when I made several calls I finally heard he tried several times to get in touch (but never had a problem the first time) & by this time I had only 5 days left to either keep it or return it but Lowe's.com was not going to honor the manufacture's warranty & I would have to pay for it to be fixed!? I had this for less than a month & used it for less than a week! Needless to say I had to return it to the store & this was a purchase ordered 2 months prior...having to do laundry somewhere else for all this time waiting for the new one, while the "new one" was here & broken & then after returning the "new one" having to order ANOTHER new one somewhere else! ALL these MAJOR issues you would think such a HUGE company would actually care, a few times I thought someone did with all the proof I had-it wasn't like ANY of it was made up, it was all 100% true but still this company couldn't care less about what they did, what they put me through!
"Technical details of permanent failure:Leave failed, not a member" So this is what I got after trying to unsubscribe which I don't understand! How is this possible if I'm getting so much e-mail about doing surveys & have been doing all these surveys for YEARS on end! Why have I been getting messages from this company with my name telling me about surveys to do? I e-mailed them an inquiry about my points & of course I didn't get a straight answer, only a typical generic response but I'd still like to know why I'm even in their system. CLEARLY A SCAM...ALL I CAN SAY NOW. I tried to unsubscribe twice & the same delivery status came back twice.
This place is poisoning people & they don't even care. It's unsanitary & the food is really bad, I don't mean it tastes bad (after seeing how they prepared it & inspecting it when I got it home, I was NOT going to eat it!). The staff eats & drinks "hidden" where it's hard to see them making the food but they walk around with dirty hands & their own cups & touching people's food. I was ill watching this but then seeing my GRAY chicken in my salad AND calzone & it didn't even feel like chicken, I took my pictures (I'd have to point out the actual chicken) & tossed the food out! Before I left, I told the tall guy with the dirty apron people shouldn't eat & handle customer's food. When I got home, I called & told him about my chicken, it was like he's heard it before & couldn't care less-ended up hanging up on me!
1st of all they don't have the best prices. Worse than that, when you speak to the customer service they talk in circles & never give a straight answer & if you get annoyed will transfer as many times as needed until you decide to end the call.
They send out SO many promotions, they can't even keep up with what they send!
I called in about 1 they sent me for extra points & NO ONE could find the promotion I had in my e-mail. I wanted to FORWARD it to them but instead the first woman wanted to give me a coupon that was only good towards hotels-not something I would use, so a useless coupon. She ended up transferring me to the wrong department, then I got transferred again & on the phone with that guy by the time HE couldn't find this promotion & then transferred me AGAIN for a 4th time to another wrong person, now an hour on the phone, still nothing resolved & an HOUR on the phone-I was DONE!
I wrote to them, just to get the same thing answers....we can't find that promotion, we see a coupon was given to you & sorry about the issues. She closes with if this doesn't answer or resolve your issue write back!
So they are NOT worth the typing I'm doing now but people need to be warned!
I had to ask 3 times about the lemonade because what they were claiming was not at all the research I found to be true. There are ingredients in the product which THEY claim don't have much caffeine at all, but all you have to do is look up those 2 things by themselves & see how much caffeine is really in each one-UHHH quite a bit!!! Those first 2 ingredients rely on caffeine to do what they claim to do & in most of the websites they say it's a good amount! So putting them together could actually be too much, yet this site is claiming the lemonade has about the equivalent of about 1 decaffeinated cup of coffee!? Did they remove the caffeine from those herbs...I don't think so, kind of not possible & even the site they post with the studies says not one word about caffeine. Way too suspicious so buyer beware!!!
The people I've spoken to from the website aren't always the nicest & that's putting it lightly. The store, however, I haven't been to one where they aren't nice. Maybe some are a little more quiet but VERY willing to help & if they can't they will try to get someone who can! The people online really don't want to be bothered, it's more like either order something or don't-all they know & anything more than that is too much, so they get annoyed. When I first became a member I spoke to 1 nice person-she must have left, haven't heard a friendly voice ever since & that is what I'm reviewing the website. Not just the people but the site isn't accurate or helpful. Things tend to imply that you can only get a LOT of products online & not in stores. I don't know how many times I've called stores to find out they did have what I was looking for but it would have been nice to know when I looked online that 3 or so lines of products were not just online & that stores DO in fact carry them too! It's very misleading & makes me as a customer not want to shop at Sally's anymore, as if they didn't give me enough reasons before but I don't like being "lied" to time & time again. I refuse to order anything online from them...if it's not in the store, I'll get it somewhere else or find any way else but I will not deal with Sally.com
I had to google them & read reviews just to see who Zorpia was! I got a private message from Allison & now that I know it's a dating site (that I never signed up for because I know I'm not dating & #2 if I was, I'm not a lesbian) uhhhh, I don't need any messages from some girl named Allison. Sooo, with that said obviously it's a scam! I'm NOT going to open this because I don't want to possibly get a virus or invite any additional e-mails. I've seen Zorpia asking others for your e-mail address so they could unsubscribe you, I would be hesitant to even give them that. The best way to deal with scam is to put it in your spam box through e-mail & that was what I have done.
Updated from my original review in April-I have never heard from them again & really confused as to how so many others are getting into major situations from this site. If anyone did happen to sign up for this "dating site", please do yourself a favor & delete your profile & spam any incoming messages. I see that the site does respond to people on here, really don't waste your time just cut them off completely II don't ever see them doing anything but causing you more issues.
Good luck & stay safe-never give out personal information & especially never send any money to anyone online.
Maybe 5% of the employees know what they are doing. You will get all different answers from each person & that's IF you get any answers at all. Too many reps will just disconnect the call if you have more questions or ask to speak to a supervisor. It's not the only company & really they will make you jump through hoops.
Safelink uses Tracfone's phone & therefore the customer service. So most of the time Tracfone is who you will be speaking with (usually within a hour instead of much more with Safelink). Now I say if you have a phone issue, that you can NOT solve on your own & you have contacted your friend's neighbor's boyfriend's cousin, but still no luck...OK last resort contact one of these companies, but try to have as MUCH as the problem solved as you can before even speaking with a rep because you will get bounced around more than once. They do not know what they are doing & are VERY quick to say you need to talk with XYZ department & naturally that isn't their department, so round & round you go-even for something VERY simple, so don't make any plans for a few hours if you already know you will be making a call to either of these companies-a LOT of hold time & then putting you through to every department in the entire company. Once I counted I had been bounced from the first live person to the last, I spoke to at least 7 people-2 times I was sent back to the same department I'd been before & the last person I spoke to was a supervisor since no one previously would transfer me to theirs. Now when I start speaking to someone, I give them a minute & if it sounds like they don't understand-I ask immediately for a supervisor & that is not only here. We need to stop allowing this kind of "customer service".
Sometimes you get a good product as well as a good customer service rep & sometimes neither...
I haven't found anyone there who can give advice on what to purchase. I've returned or thrown away almost everything I purchased. The last order took 5 people to finally get my money back!
When I first joined & had some problems, eventually getting to the right person got the job done. Now after being a member for over a year realizing that the "right" person meant never the first line of reps. The latest having every reason to tell a "team lead" I'm never speaking with first line customer service again after needing 3 before the issue was fixed & still hearing from 2 more for no good reason. I've spent more time on the phone with a representatives (plural) giving them chances to first take care of something that should be simple, then the following people chances to take care of what the first &/or second should have & told me they were going to do. It's when I receive the e-mail that says something different that I make another call & the next thing I know I'm between e-mail & on the phone for half the day. No more of that nonsense-right to the team leaders.
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