So the last rep told me once they received my package I would have to wait to get my refund for the other 2 items & that could take up to 2 full weeks. She really didn't care about anything else I had to go through & just gave me the same song & dance as all the harassing e-mails did. She told me if I didn't get my refund by April 29th, THEN I could contact them back but to at least wait until then since things would have to be refunded manually.
Of course I called on the 29th & got another rep who told me everything I did wrong & why I didn't get my refund! Going over facts as to why it MY fault like not sending them in individual packages regardless of them all being sent to ME in one. She didn't care that I had been in hysterical tears with the supervisor when the first UPS guy came without a box after the first rep told me SHE would take care of things for me & sent it in writing that UPS would be here with a box & label. She didn't care that the supervisor didn't take care of things for me either & that I told him I'd be sending things back as soon as I could find something to put them in...the same way they came...1 package & he STILL sent me 3 labels & never said anything about my items not going in 1 package like we discussed. Even the UPS guy said only 1 label was to be used! Everyone I spoke to & wrote to knew that this was being sent the same way it came...1 package for all 3 items & in the instructions it clearly says to send it back the way it came.
Anyway, after being reprimanded AGAIN by yet another representative & saying she was listening & caring about the situation & apologizing for what happened, I asked if she was telling me that this means I'm not getting my money back for items I sent back as promised & they've had in their possession for 2 full weeks? "Hmmmm & uhhhhh", she finally says she needs to send it to another department to have this looked into because she couldn't do anything. No kidding! She tells me that someone would get in touch with me, which of course I didn't believe but surprisingly I got an e-mail & why I actually gave 2 stars.
The e-mail said they were looking into this & asked me to wait just 3 business days, even apologized for asking me to "wait more". That would really mean 5 since we were going into the weekend, but still someone wrote to me. In MORE shock I got another message this weekend saying my refund was now being processed! Holy cow! Well, that's going to take up to another 5 business days but again...it's finally getting done!
Sad part is it wouldn't be if I didn't keep on top of them. They'd have my items back & be fine with not giving me the refund since nothing in the system (per last rep) was being shown anything was ever sent back & I needed to SEND those other 2 items BACK with the labels I got!!!!!??????? It's a good thing I keep notes, take my own & keep all the ones that were sent to me for PROOF!
The principal was worth WAY more than what I spent & some was used on a gift card & some with a regular credit card. They needed to know what they were doing wasn't right & I had to update everyone with how much effort it took on MY part just to get them to do the right thing.
These orders were received around April 9 & UPS picked them up 2 days later? I tracked the package knowing that Amazon had it late on April 14, so could start doing their thing as of April 15 (also confirmed by Amazon) & why a full 2 weeks would be April 29. Now I have to wait up to another 5 business days for my refund...meaning possibly May 8. That will be a full month since being charged for & receiving compromised items.
NOT ordering anything at all in the first place would have been MORE ideal. One item in particular was half price & I chose to order from Amazon instead of Walmart that had the same great price & now obviously that's no longer around so can't replace that because that WAS a big price difference! (at least for me)
I truly hope Amazon takes note of this & steps up their game. As of right now, my orders are coming from someone else. I'm not buying anything from them & bringing it into MY residence.
“For your safety, buy elsewhere...this is sad.”
• Previous review
I wish I had an updated review in between my last one because they were back to being the true Amazon Prime I always knew them to be! They were extremely caring, understanding & going beyond the regular job responsibilities. NOW, I'm very sad to say not only have I seen news reports about the lack of safety but I experienced it first hand with my last order!
Already disabled & in high risk, simply getting my package was a major task but I'm doing what I'm supposed to for everyone's safety! LONG ritual leaving the house & coming back in especially if I'm bringing anything in with me on top of the regular exhaustion of having to leave when I'm normally mainly bed bound. I was trying to be calm when I received 3 different orders in the same box that we ALL unsafe, not properly sealed, leaking &/or dirty on the INSIDE of things that you consume or put directly on your skin!!!!!!
I threw out the original box & bubbles, cleaned the outside of all 3 items but not until I had energy the next day did I see the conditions of my items were worse on the inside, maybe already used or contaminated, I just don't know.
Amazon's first rep told me she would make sure UPS would bring a box & the label for me the very next day because to get a refund they needed my items returned. OK, not safe to even be doing that but I agreed to what was asked of me. She even told me I didn't have to see the carrier since I was concerned about social distancing & instructed me to leave my items outside my door in my apartment complex! I wasn't going to do that, they probably wouldn't be taken but then I also would never know what UPS did or didn't do.
Needless say UPS only came with labels-PLURAL & told me where to go BUY a box! Don't get me started, I didn't even have my door but a crack opened.
Contacted Amazon, again was told now a supervisor would try to fix it & make sure my things were picked up. All HE did was send me several e-mails, each with it's own shipping label??? & instructions on how to prepare my package for UPS pick up.
I tried to explain to him, that wasn't what he said he'd do either after he told me the first rep was wrong for what she did & said. For the next several hours, I continued to get harassed by more reps writing the same things about why UPS didn't do my pick up & everyone's policy.
Getting to the main issue...there have been reports directly from Amazon's workers about unsafe work environments & the spread of this illness. The other reports talk about how many things are unsafe to purchase through Amazon because of so much false information. I have even warned them about a product harming me & still saw it on their website after people telling me over & over they will make sure it's taken down!
All you have to do since I can't put in a link is look this specific information. Amazon isn't doing what they claim they are doing & worse, they don't seem to care about the customers with experiences like mine. Customers like me who are trying to prevent spreading anything & make sure I'm doing MY part to ensure everyone's safety!
“Not caring like they used to...”
• Previous review
After my first review they were really coming out as THE top company for customer service but something has seriously gone wrong. I was starting to even give the first line reps a chance to take care of things & they were doing it! NOW...very sad to say that less than 40% even care anymore & that's first line reps (who are now telling you whatever you want to hear & then blind transferring you with false information about why you are even calling) & then only SOME of the team leads believe you & try to help.
I NEVER used to ask for money back if I was returning anything & I'd simply ask for a gift card to keep my business with them, now for the first time in a LONG time I asked for my money back because I'd much rather wait for whatever I'm getting then deal with anymore Amazon customer service issues or fibs. I used to BOAST about them even if something went wrong, at least the next higher reps still did the right thing. What's the point of paying for a Prime membership if this is how they are going to start treating their customers?
“:( had to redo review & still gave 3 b/c I know most DO care”
When I first joined & had some problems, eventually getting to the right person got the job done. Now after being a member for over a year realizing that the "right" person meant never the first line of reps. The latest having every reason to tell a "team lead" I'm never speaking with first line customer service again after needing 3 before the issue was fixed & still hearing from 2 more for no good reason. I've spent more time on the phone with a representatives (plural) giving them chances to first take care of something that should be simple, then the following people chances to take care of what the first &/or second should have & told me they were going to do. It's when I receive the e-mail that says something different that I make another call & the next thing I know I'm between e-mail & on the phone for half the day. No more of that nonsense-right to the team leaders.