Developed in part with a grant from
the National Science Foundation

Member since January 2016

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About Me

I write the truth about what I've experienced & always make sure I have proof to back it up. I don't like it when a business (or anyone for that matter) feels they can treat another person "less than"...& I don't give up!

How I Can Help

If it's just a review because of a positive or negative experience, then I will post it to make others aware. Other times it's an issue in which I always try my BEST to resolve directly with a company. Fortunately I've had some results from writing reviews. In a worst case scenario I won't stop with written reviews. I've reported to the BBB & health department & I know there are more resources out there if need be.

Interests

Love animals & helping others

28 Reviews by Elyse

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Swagbucks

Swagbucks

10/9/19
• Updated review

I truly LOVE being wrong about bad things! Ok well it took a month to get the answer but that SOMEONE (whomever this was) finally asking me what I purchased EXPLAINED EVERYTHING!!! I was in shock because I had NO idea that could have something to do with why I wouldn't get credit for my shopping. Since the very beginning I was asking why I wouldn't get the 1000 SB & no one had ever done what she (I wish I knew her name) did. I was beyond thankful & apologized for not knowing. I've no problem giving praise to the company when they do right. I LOVE writing good reviews, I'd RATHER write an AMAZING REVIEW..., especially in this case the 6 reps or so before her just kept giving so many different reasons that made no sense. So now I understand & it makes sense why & it's all ok, forgiven & forgotten.

An EXTRA EXTRA thank you to the rep who also had the time & patience with me asking so questions & being a problem customer (Diane :). You couldn't have been anymore amazing! Swagbucks needs more people like you!
Swagbucks is looking up.

I'm waiting on a few more answers, wondering if I'll get those or if it will be another month of badgering or if it's worth it. it's truly exhausting doing the surveys & then having another job keeping track & making them accountable for my surveys & the bonuses too. Then again the BONUSES is really where it counts the most! uhhhhh I know mistakes happen...

“Here's something for the records!”
10/7/19
• Previous review

As you know I take screenshots of everything. I gave them the proof of their promotion for my first purchase through them, 1000 SB & proof OF my purchase many times & only TODAY after a month did they ask for exactly what I purchased. The first excuse was that they couldn't track it so I was out of luck & even though in their fine print it says only travel & MyGiftCardPlus was ineligible TODAY my purchase of pet supplies was not eligible at the time of purchase??? Uhhh what is that supposed to mean? Like I said, I've been sending them proof of everything since I made the purchase AND in all my research looking around my profile I came across some "shopping" credits of 85 SB that I've NO clue where they came from b/c I've never made ANY other purchase other than this one I've been talking about. Why did I get that 85 at all then? They are playing games & I wanted to warn everyone & keep you up to date.

The other issue is still the Daily Goal Bonuses. I've got all my proof that I've met my goals for 30 days now. They have me as 21 days & skipping over 30 days & starting over now meeting the 7 day goal. Not true at all!
Everyone be careful!!! If I have to, I'll put up screenshots here! I've got them ALL & so does SB. Mistakes are ok but as I've been telling them, it's how a company handles the mistakes that makes them bad or good. They must be accountable for these errors & try to take care of the issues, not make different excuses for all of them.

“Need to double check everything”
9/26/19
• Previous review

Now I honestly don't know what they are doing. I'm seeing surveys that I qualify for & actually able to complete & for the most part even get the SB. However the Daily Goal is another story. I'm checking for the bonus points & none of them seem to be applying. I've checked my activity every day & it doesn't match with what their Daily Goal's been saying. I'm not getting the daily goal points nor have I gotten the points for meeting those goals consecutively. I've written to them several times about this, have screen shots of a LOT of conflicting days AND within minutes of looking up all these days to copy it for proof, they Daily Goal part has changed without me doing anything.
There is something wrong with their website & I keep trying to advise them of this but if I don't report it somewhere else they seem to ignore me.
If you are doing things with them, take a screen shot EVERY DAY!

“I had to update, they WILL eventually listen.”
9/20/19
• Previous review

I finally redeemed some SB & so far so good. I still don't like the excuse for why I wasn't compensated for doing a shop & earn however they did come through on other problems. Not going to still keep track of things but it's ok to make mistakes as long as a company will listen & do as they promise.

“They will not ignore us...”
9/18/19
• Previous review

I meant to put in "update", not add another comment so this was just hours later...
If we don't let companies get away with things like this, they WILL have to do right. I had been fighting with them for a while & it's not a coincidence that I tried one last time to warn what could happen. It's not a threat if I'm doing what I said I'd do & post reviews for others to watch out. It's not a threat if they already showed me (regardless of my proof) that they weren't listening or caring towards their customers. However this is also why I'm writing something saying they listened TODAY! After sending them one last chance & posting things AND contacting the 1 company that promised me compensation through Swagbucks, this is why not any of us should just let things slide. I will still continue to monitor them & made sure to take another screen shot of my total. I don't trust them but this is a step in the right direction, even if I still must show them how to add correctly.

“They do NOT pay!”
9/16/19
• Previous review

It all looks GREAT being a first time member & believing you can earn so much from them. All their sign up bonuses, sure it accumulates pretty quickly...at first. Then you will start to see issues. When I wasn't getting paid for a few pennies here & there, I had to start taking screen shots of everything I was doing. They did apologize for a few things, very little amounts to credit back, but now that I've done more with WAY bigger payouts, they are ignoring me & telling me a list of excuses. They can't track things, it must be a problem with whatever I'm doing, they aren't responsible TO pay in the first place because they have to GET paid from those other companies first in order to pay their members (yes I get that but when I show proof???), I've seen pending credits totally vanish & of course they say nothing about that either & the last I'm seeing is even daily balance not add up. Please look at what other people are really saying about them NOW. I've read they used to be good but now people are beyond upset & ready to take further action against them. I know I am & I've got PLENTY to back up all I'm saying. If they don't care with how many times I've asked nicely, I can't ask nicely anymore.

LifePoints

LifePoints

10/12/19

Check out all the BBB complaints. They are owned by Lightspeed & there was a merge. No one gets back to you, just as no one has ever gotten back to me. They have a "chat" option for issues but no one is ever available TO chat & sending a "note" means you aren't able to send a note unless the "chat" option isn't up. Ok, try to follow...you're messages may appear as if they are getting sent through "chat" or the "note" because both say thank you & the "note" sends an automated message but no actual person ever gets back.
Regardless I've never been credited for signing up through the website that referred me & they said no matter how much proof I provide Lifepoints needs to send it. Lifepoints also keeps telling me there are no surveys for me & they'll be in touch when there are surveys...it's been almost 3 weeks, that's a long time for not even 1 survey, what's the point?
Like I said I've also tried to contact them over this entire time 3 different ways, 3 different times.
BBB has so many complaints & their rating is a C. It's probably that good because apparently they used to do the right thing.
So don't waste your time if you are new...too many others out there!

Express Scripts

Express Scripts

9/20/19
• Updated review

I spoke about some woman calling me to ask about my "notifications issues" & the reviews I've written...well we see what date I posted this & she had called only 2 days before I posted this. She called on 9/9 & as I wrote she finally told me a letter was sent to me on 9/4 THE day the script was received & as soon as they realized they were not going to process it. It doesn't take an entire week to get a letter...so when I wrote this I knew there was NO letter sent. Interesting that I'm did finally get 2 letters, however they were only DATED 9/4, not sent until after I spoke with her 9/10 & another the day I posted my last update on here 9/11. I have the proof again right in front of me & they can't deny I'm being informed & they are always doing their job. A business that is run by the government, mostly caring for the people & families that have served in the military should take care of these customers! What would they do if the majority of the military didn't care about doing their job? It's SO the other way around & they do it because of how much they care!!! Listen up Express Scripts-do YOUR job or get another one that you at very least care about earning a pay check. Some aren't able to do THAT & wish they could!

“Any other option to get scripts, PLEASE us it!”
9/11/19
• Previous review

I've been writing updates on all the issues this company has & on a few sites. I actually got a call the other day asking me to speak about the reviews I've posted. The woman said it was about me not getting notifications, so I already knew this was going to be a waste of time but I was nice about it. Told her for years your company had been telling me the same thing...that I am signed up & I HAVE been getting EVERY SINGLE notification. As we continued talking a bit, of course she said the same thing & couldn't understand why I was saying I wasn't being notified. She asked if there was a script I could ask about right now. I told her I had one that should be on it's way & HOLY COW WAS I IN SHOCK! If I didn't look, I would have thought my meds were on the way, however this company CANCELLED another script without NOTIFYING me!???
She looked into it & couldn't understand why I was not sent an e-mail, she procrastinated for a while as I spoke & got even MORE upset. It took her looking for about 10 minutes just to tell me I was sent a letter in the mail! I've NEVER been sent a letter in the mail for any notifications, ONLY had my EOB coming that way or whatever came with a prescription. Here is at least TWO times they cancelled, PROOF of them doing this & neither times notifying me. It's not like they haven't called me just to check my mailing address (when it's been the same for years) so more issues with this company continue & I would have NEVER even known about this until it was a LONG time & still didn't have my medication! I would have been out AGAIN b/c of them, their careless work ethics. Copied right from their website & of course certain things hidden....
Order placed on:September 03, 2019
CANCELED
Your XXX prescription has expired due to state regulations. Please ask your doctor to send us a new prescription electronically.

Order placed on:May 23, 2019
CANCELED
We have tried to contact your doctor to get missing or unclear information on the XXX prescription and they did not respond so we can't fill this order. Please ask your doctor to send us a new (Fully Completed) prescription electronically.
*This one was all the same information on a script I've been getting from them forever & again, I was NEVER notified & my doctor always says ANY time they CLAIM they try to contact them that's not the case.

These are just 2 examples of things cancelled without my knowledge or being informed SO I told this woman who also said I was sent something in the mail on 9/4 for the last one, I clearly don't have that "letter" either & have had plenty of mail that was sent & postdated prior to 9/4 as today is already 9/11.
This is a government supported company, I think it seriously needs to be reconsidered!

Tip for consumers: Don't ever rely on a rep to tell you the truth or the website to be up to date. I've even had to contact Tricare to find out more about the fact that their fee for your medication is not at ALL determined by the insurance company but Express Scripts reps will always tell you it IS.

“:(”
10/13/18
• Previous review

I've been updating my reviews. The last was an update & I was told I'd be contacted over 3 months ago to try to solve the issue. That is the problem, there's always another issue & no one cares to get to the bottom of it. A refill was done by mistake for something that I was told would be 100% fully covered. Only until I received this did I finally see a huge balance for 2 scripts. The first script had no balance & again when I spoke with someone previously it was said to be covered & if I'd known obviously I wouldn't have been in such shock! I tried to speak with several people & had to stop talking to them because of the harshness throughout. I called back a few days later & heard basically the same thing but at least the woman stopped long enough to listen, she finally did understand. I had no choice but to pay for the first medication & asked again about sending the second one back...I can't even take this anymore & would take responsibility for my mistake. However I couldn't understand why this company wouldn't take any for theirs. She told me that I would hear back from someone within 24-78 business hours...I explained I've heard that before. Needless to say this was over 3 months ago. I've had to use my monthly medications VERY sparingly since the website won't let me contact anyone, it keeps saying there are issues even though I'm able to view my account, just can't contact anyone. I also know that since I owe this money I won't be able to fill anymore medication through them & I truly dread speaking to anyone else in this company. They've told me they have no control over the prices, those are decided through the insurance companies & can change any minute so what they quote the customer is only a quote. I've been told they aren't allowed to take any medication back or do any refunds/credits, no matter what. Again, I wouldn't expect them to take medication back & give it to anyone else but in good faith to prove to them I (or any other customer) has not used what they sent & isn't trying to get away with anything...since they never seem to take our word then either give the credit (like I KNOW they can). There is NO reason to say they aren't allowed to give credit/refunds if they won't even look further into the situations & too many times these situations have been happening. Express Scripts stop making the customer do all this work, the work YOU should be doing. Why are your reviews so bad? Take a step back & start doing some quality assurance. I know I've asked MANY times to have my calls pulled.

“Choices...roll the dice on running out of medication or get a rep that doesn't care :(”
11/21/16
• Previous review

Honestly don't know what is worse, dealing with this company or being without my medication! BEYOND stressful because from yearS of experience I now must check up on every order & if I don't put in the "work" & follow up with EVERY step, I won't get what I need. They claim notifications are always sent out correctly but they are not. I can get a different answer from the website as well different representatives all in the same week. Have even had medication cancelled for no reason & again with no notice. One very bad situation they claimed medication was delivered at my door that was not, FACT! The latest..charges on my account & as soon as I saw them, trying to speak to several people the only answers were pay or I won't get anymore medication. If they could have overlooked something it may be my fault, when I see a mistake but will meet half way it's still my fault & it's very hard for them to take responsibility. I've been working for years to make sure everything is in order & have so many documented notes to prove all these facts but they don't seem to care, it's sad how much effort the customer must put in just for their medication to be received correctly...for a company who gets paid TO do this! I'm trying desperately to get myself off of medication, it's painful enough to suffer daily but worse every time I know I have to contact Express Scripts for any reason.

PayPal

PayPal

9/15/19

I like having the access to Paypal & they are ok. I say this because if you ever have a valid dispute, I really hope you had paid with their credit card & not just through them. They did NOT do their job with regards to this but their credit card company is AMAZING!

Amazon

Amazon

9/15/19
• Updated review

After my first review they were really coming out as THE top company for customer service but something has seriously gone wrong. I was starting to even give the first line reps a chance to take care of things & they were doing it! NOW...very sad to say that less than 40% even care anymore & that's first line reps (who are now telling you whatever you want to hear & then blind transferring you with false information about why you are even calling) & then only SOME of the team leads believe you & try to help.
I NEVER used to ask for money back if I was returning anything & I'd simply ask for a gift card to keep my business with them, now for the first time in a LONG time I asked for my money back because I'd much rather wait for whatever I'm getting then deal with anymore Amazon customer service issues or fibs. I used to BOAST about them even if something went wrong, at least the next higher reps still did the right thing. What's the point of paying for a Prime membership if this is how they are going to start treating their customers?

“:( had to redo review & still gave 3 b/c I know most DO care”
3/8/16
• Previous review

When I first joined & had some problems, eventually getting to the right person got the job done. Now after being a member for over a year realizing that the "right" person meant never the first line of reps. The latest having every reason to tell a "team lead" I'm never speaking with first line customer service again after needing 3 before the issue was fixed & still hearing from 2 more for no good reason. I've spent more time on the phone with a representatives (plural) giving them chances to first take care of something that should be simple, then the following people chances to take care of what the first &/or second should have & told me they were going to do. It's when I receive the e-mail that says something different that I make another call & the next thing I know I'm between e-mail & on the phone for half the day. No more of that nonsense-right to the team leaders.

Tip for consumers: Really just have to go straight to the leaders for most things & that's unfortunate. I've asked people to confirm exactly what they were doing & they have said exactly what we agreed on but when I get it in writing that wasn't the case. I hope for the future this company is able to turn things around.

Sally Beauty

Sally Beauty

9/15/19
• Updated review

I had so many issues with Sally's before but I will always try to give updates, especially for the company's that are improving & care about their reviews. The website people have been outstanding lately & I'm very impressed. Everything on my account is finally updated & corrected. I had to get back in touch a few times to get it squared away & explained but they are way better & I'd recommend them now.

“BIG difference between the website & the stores!”
7/1/16
• Previous review

The people I've spoken to from the website aren't always the nicest & that's putting it lightly. The store, however, I haven't been to one where they aren't nice. Maybe some are a little more quiet but VERY willing to help & if they can't they will try to get someone who can! The people online really don't want to be bothered, it's more like either order something or don't-all they know & anything more than that is too much, so they get annoyed. When I first became a member I spoke to 1 nice person-she must have left, haven't heard a friendly voice ever since & that is what I'm reviewing the website. Not just the people but the site isn't accurate or helpful. Things tend to imply that you can only get a LOT of products online & not in stores. I don't know how many times I've called stores to find out they did have what I was looking for but it would have been nice to know when I looked online that 3 or so lines of products were not just online & that stores DO in fact carry them too! It's very misleading & makes me as a customer not want to shop at Sally's anymore, as if they didn't give me enough reasons before but I don't like being "lied" to time & time again. I refuse to order anything online from them...if it's not in the store, I'll get it somewhere else or find any way else but I will not deal with Sally.com

Tip for consumers: Even as I read the reviews, I saw that more people wrote positive reviews about stores & not really for the website.

NativeCOS

NativeCOS

11/11/18

I placed my first order & after receiving it, tried to use the regular size & had a very bad reaction. One of the trial sizes I took one smell of & got immediately sick. With the back & forth e-mails from the only service rep, she tried to convince me it was my body getting used to these natural ingredients but I haven't used anything else in years so that was not the case. She told me the fine print meant I could not return or exchange any trial size & dogged that question many times in the first place. It ended up where I surrendered, simply said I want nothing more to do with this company-period (in writing I told her this). Months later I see a pending charge (no warning from this company) they were going to be sending me the same "toxic" one that I had issues with & continue with a subscription that should have been cancelled. Only until after I contacted that same rep wondering why out of the blue this charge was pending did she tell me I never accepted the exchange they offered, so clearly that meant they were just going to continue my membership for the one that I already said I didn't want??? Needless to say my bank finally did get involved, disputed that charge AND the partial of the first one 3 months ago. I took responsibility for not sending back the full size but I had enough of dealing with this company & was done with this woman's play on words, never giving me the entire story & again with this new charge making something else up. I never authorized any further charges & unless they need someone to say specifically "cancel my membership" I think saying "I will no longer be dealing with your company & further more will warn others about your tactics" pretty much says the same thing. If I had already told them I had a MEDICAL reaction to the full size then how can they in "good faith" even allow the same one continue in a membership? Again...they don't care about anything but money. Thank GOD my bank had no other means of getting a hold of them & I have ALL the evidence proving my case in writing. This company may work for some people but for any others...buying beware, all the want is your money. They will ALWAYS offer a free trial, you do NOT ever have to refer any friends & there are codes for free shipping ALL the time!

Victoria's Secret

Victoria's Secret

10/15/18

Honestly it's been a really long time since I bought anything but I have to write something because when I did I was their BIGGEST supporter! I knew the phone number by heart, my customer number & my credit card number...yeah crazy! I think I still even have at least one pair of shoes from them...if I don't them a close friend does. Have sleepwear from ages ago that's still in great condition, shorts & I probably gave most of my other clothes away because everything was always kept in perfect condition. Only gave 4 stars because I haven't bought anything in so long, can't buy anything new & really don't need to...I'm home way more than I'm out. Still wanted to make sure I gave Victoria's Secret a good review because I have GREAT memories of catelog shopping with them for years & now I pray whomever has my gorgeous clothes/shoes now is enjoying them as much as I did!

Netflix

Netflix

10/15/18

On one hand, there are some great finds for movies or television shows. On the other hand, I've come across some very poorly thought out Netflix Originals that should have been removed immediately after realizing what they had done. Yes everyone is entitled to an opinion but this movie was not shown "as opinion based", it was shown as facts with doctors who "knew these ailments" therefore making these poor unsuspecting people involved look nothing more than mental cases just using family & friends. This alone is why I have a harder time now supporting Netflix. Hearing the real stories of the people who thought their stories could help others & for it to be totally turned around on them, they were all mislead (to put it gently) & Netflix knew exactly what they were doing.

Ebates

Ebates

7/22/18
• Updated review

I've been shopping again with them for quite a while & I'm beyond impressed. The customer service is totally where it was & how I knew them to be & maybe even better! My updates were posted on another site but I forgot to post one on here & they truly deserve this with all the other updates I've had posted. Thank you Ebates, I'm honestly very proud of you!

“Always double check IF they are paying but I'm fair...they may have taken note?”
1/12/16
• Previous review

4 '16 SOOO upset that I have to put this kind of update because I was their biggest fan. Lately like the last 6 or so months, I think Ebates has been getting a bit full of themselves & customer service is falling flat. I have been having problems to the point where I have to send them copies of my invoices, about every OTHER online shopping trip I'm doing. I got used to doing that, even though they continued to "blame" me & said I was using the site incorrectly. THAT doesn't make sense if I've been doing the same thing for so many years & NOW all of a sudden I forgot how to use the site? I even told them that if I take too long to order I noticed I better re-do everything & start over or they won't acknowledge anything. Maybe they need the extra money to help pay for the new app upgrade? I don't know what happened because it's not nearly as easy to use Ebates.com or deal with customer service, I think they fired all the GREAT people & hired all new ones who don't care about the customers & clearly fabricate (or just don't know) what they have on their site!
5 '16 **UPDATE** Now I think I'm finally done using Ebates all together. I sincerely believe they are pulling the wool over everyone's eyes. Not only am I having to keep ALL times I'm making purchases & make SURE they give me credit for it but then I have to double check they don't delete ones they already gave me credit for after I send them ones they didn't! GO FIGURE??? I showed them one from a company that was not issued & after they gave me credit for that one, they deleted a previous one...uhhh, what are they trying to pull???
4/23/17 UPDATE-I think the site took note & started fixing things. Since I called them out, saying exactly what I've said with reviews like this I do believe they have tried to take care of things. No, I haven't used them again yet but I did have some old things & they didn't delete anything which they could of because I totally forgot about them. They reminded me that I had a some small rebate heading my way & why I'm giving another update. I will ALWAYS be fair like that! Plus IF I do start using them on a regular basis again & find they are back to good or great, I'll post that too & revamp my entire review...but will keep the history, just a shorter version.

BasicTalk

BasicTalk

8/14/17

I have NEVER had an experience like this one. Sure many companies will not do what they say they will do but this one takes the cake! I've been having an issue with the call logs for so long I lost track now. They would take my "complaint" & send me an e-mail with a ticket, tell me someone will get back to me within 2 or so business days & I never hear back. I would write back time after time & no one would EVER get back to me. I'd have to call them & ask what is going on & only then will someone say they will make this a priority so that department will take serious note of the issue. I can't tell you how many times this has happened & now I'm being completely ignored! The last manager I spoke to, said he was going to give me a discounted rate on my service for the next 6 months, well the amount he told me he didn't exactly mention was not including other fees. He also PROMISED me that I would not EVER have to call back to check on the status since he ADMITTED to me they have not worked on the issue since the last time I called & we got down to the TRUTH which was that department doesn't work on the issue unless someone "sends them ANOTHER priority ticket" which means if I don't call for those people to send that, nothing gets done! Even the customer service guy that I had spoken to now a few times, who wrote to me said (of course someone will get back to me with the update in a couple business days) & also said if I need anything I can respond, he STILL ignored all 3 of my e-mails! I called & actually got HIM & told him I wanted to speak with the same manager but now he had to make up a ticket for this when last time there was no ticket??? Here I am, sitting & waiting to hear from someone but NOTHING, no answer back from ANYONE! Even my next bill doesn't have the small discount, it's the regular amount...this company is truly something else & they love to play games thinking you aren't going to do anything. They have something in the terms saying you must litigate through a service they have, well there is NOTHING that says you can't post a review warning others about how they treat their customers! If anyone needs any kind of proof, I have kept every single message from them as well as the ones I've sent. I also ALWAYS document when I call & even have some of the conversations that were written through the chat...like the last one. How many companies do YOU know call YOU & end the chat session because you are giving them that much proof how wrong they are!?

BobsRedMill

BobsRedMill

5/8/17

Eating healthy is hard & expensive enough but having any kind of immune dysfunction & looking for answers to try to aid in health makes it much more difficult. My last order was their plain Muesli in Jan., '17. I didn't expect to be stunned with my second bite shooting pain through my mouth! I ended up spitting out some cereal & a small sharp pebble. I immediately notified Bobs & since then felt deceived, taken advantage of & beyond disappointed. They wanted me to send the cereal, the pebble, invoice for if/when I went to the dentist & any other invoices for scripts or food, etc..that I spent out of pocket because of this incident. My being 100% honest & as fair as possible, only sent the 1st emergency regular dentist visit (not a jaw/tmj specialist who couldn't see me soon enough & was $500 JUST to come in + couldn't afford upfront) & very few foods. Moving my jaw was extremely painful for about 3 weeks. I never asked for anything more than what I spent & even less because I didn't have receipts for every bit of food & if you see my food that I submitted it couldn't possibly feed anyone for 3 weeks. The total of 1 dentist visit & food I did submit was less than $300 & they denied it. They wouldn't approve the $153.30 for my food, so I didn't settle. On 3/13, their "compromise" was to give me a gift card for their website. I don't understand that, especially if the customer service woman who kept repeating "so sorry this happened to you" & was actually sincere about it this situation would have gone differently. (after my appointment she was happy to hear no teeth were broken, even though I was still in pain...) She said she didn't make the decisions about claims, however many things about what happened didn't seem right & for them to want to give me this gift card instead of my money & I shouldn't be MADE to use it on them! Their product is what started it all, it's how I got hurt & Bobs is making me jump through hoops even to get reimbursed for my dentist, now if I don't agree to everything I get NOTHING? Being desperate as is, I agreed to "look" at their website but saw they're too expensive the value wouldn't come close to the 1 product I might have gotten & explained this. I've always kept the customer service woman up to date with everything from the beginning. She also knew I was disabled, on a tight budget & now I feel Bobs completely took advantage of me! Now May & I'm still attempting to get what is rightfully mine a simple reimbursement. They haven't responded to my BBB complaint issued a week ago or my last direct e-mail, sadly this company obviously doesn't care ONE bit about their customers.

Tip for consumers: VERY expensive to use their website...I would still take a second before ordering anything of theirs. By the way things went it seems as though this isn't the first time someone has called in because they found a foreign object in the food.

Service
Value
Quality
Target

Target

11/22/16

This company has good prices & at times the products come damaged or used. Target does at least try to make it up & will take things back, ship out a replacement & not have any issues taking care of the delivery. Not many companies these days do even this much!

DirecTV

DirecTV

11/21/16

WAY too expensive & "deals" that aren't deals! The sales people do a lot of double talk to get you locked into something without even realizing it & I've heard it being the witness. They also tried to do it to me & with the internet cable partner that would have been additional fees & a different contract, I wanted everything in writing first before I said yes. It just didn't work with me & I made sure to tell them I was also doing my own "quality assurance" (so recording things) & never got anything in writing & they still decided to send me cable boxes & sign me up for certain things. They even claimed they never called me but I had it on my caller i.d. & even a message from them...I caught them in MANY lies! I had copies of everything & ended up helping other customers fight their issues. Since that happened, I would have hoped they have gained some integrity & aren't as bad however I have still been hearing about promises when it comes to packages that aren't as customers were told. It's sad when the sales team is way more about sales & not retention. I'm VERY glad I'm not in their area because if I had to be a customer there would be major problems!

Tip for consumers: If you do have an issue with them, you can get in touch with the BBB! Look them up on the site, many were previously resolved there. If not there try other consumer assistant sites.

Service
Value
Returns
Quality
Lowe's

Lowe's

11/21/16

Unfortunately since buying a washing machine from a local store & then having issues with first the order (no longer being carried then even working properly)...no longer can I back them. I was told from Lowe's.com if I was going to get the runaround from the store or the manufacturer that they would take care of me but THAT didn't happen either. Even having the name of supervisors everywhere who made all these promises didn't help. No one was helping with fixing the brand new machine & everyone was passing the buck! The manufacturer warranty was supposed to start when I GOT it, not when it was made & sitting in the store & according to what I was told it was going to expire because it sat so long in the store. Plus it took so long for them to get it to me which made it even more difficult to prove I deserved at LEAST the 1 year warranty when I started having problems. I had problems with it the first 12 days, someone came out & he was supposed to come back out & actually replace major parts but needless to say when I made several calls I finally heard he tried several times to get in touch (but never had a problem the first time) & by this time I had only 5 days left to either keep it or return it but Lowe's.com was not going to honor the manufacture's warranty & I would have to pay for it to be fixed!? I had this for less than a month & used it for less than a week! Needless to say I had to return it to the store & this was a purchase ordered 2 months prior...having to do laundry somewhere else for all this time waiting for the new one, while the "new one" was here & broken & then after returning the "new one" having to order ANOTHER new one somewhere else! ALL these MAJOR issues you would think such a HUGE company would actually care, a few times I thought someone did with all the proof I had-it wasn't like ANY of it was made up, it was all 100% true but still this company couldn't care less about what they did, what they put me through!

Bizrate

Bizrate

11/21/16

"Technical details of permanent failure:Leave failed, not a member" So this is what I got after trying to unsubscribe which I don't understand! How is this possible if I'm getting so much e-mail about doing surveys & have been doing all these surveys for YEARS on end! Why have I been getting messages from this company with my name telling me about surveys to do? I e-mailed them an inquiry about my points & of course I didn't get a straight answer, only a typical generic response but I'd still like to know why I'm even in their system. CLEARLY A SCAM...ALL I CAN SAY NOW. I tried to unsubscribe twice & the same delivery status came back twice.

Tip for consumers: Do NOT waste your time! I've seen that you need 5000 points for any kind of redemption. It's clear they are making sure you never reach that goal if I've done surveys for all these years.

Service
Returns
Quality
Luckyspizzanmb.com

Luckyspizzanmb

8/28/16

This place is poisoning people & they don't even care. It's unsanitary & the food is really bad, I don't mean it tastes bad (after seeing how they prepared it & inspecting it when I got it home, I was NOT going to eat it!). The staff eats & drinks "hidden" where it's hard to see them making the food but they walk around with dirty hands & their own cups & touching people's food. I was ill watching this but then seeing my GRAY chicken in my salad AND calzone & it didn't even feel like chicken, I took my pictures (I'd have to point out the actual chicken) & tossed the food out! Before I left, I told the tall guy with the dirty apron people shouldn't eat & handle customer's food. When I got home, I called & told him about my chicken, it was like he's heard it before & couldn't care less-ended up hanging up on me!

Expedia

Expedia

8/19/16

1st of all they don't have the best prices. Worse than that, when you speak to the customer service they talk in circles & never give a straight answer & if you get annoyed will transfer as many times as needed until you decide to end the call.
They send out SO many promotions, they can't even keep up with what they send!
I called in about 1 they sent me for extra points & NO ONE could find the promotion I had in my e-mail. I wanted to FORWARD it to them but instead the first woman wanted to give me a coupon that was only good towards hotels-not something I would use, so a useless coupon. She ended up transferring me to the wrong department, then I got transferred again & on the phone with that guy by the time HE couldn't find this promotion & then transferred me AGAIN for a 4th time to another wrong person, now an hour on the phone, still nothing resolved & an HOUR on the phone-I was DONE!
I wrote to them, just to get the same thing answers....we can't find that promotion, we see a coupon was given to you & sorry about the issues. She closes with if this doesn't answer or resolve your issue write back!
REALLY!!??
So they are NOT worth the typing I'm doing now but people need to be warned!

310Nutrition

310Nutrition

8/13/16

I had to ask 3 times about the lemonade because what they were claiming was not at all the research I found to be true. There are ingredients in the product which THEY claim don't have much caffeine at all, but all you have to do is look up those 2 things by themselves & see how much caffeine is really in each one-UHHH quite a bit!!! Those first 2 ingredients rely on caffeine to do what they claim to do & in most of the websites they say it's a good amount! So putting them together could actually be too much, yet this site is claiming the lemonade has about the equivalent of about 1 decaffeinated cup of coffee!? Did they remove the caffeine from those herbs...I don't think so, kind of not possible & even the site they post with the studies says not one word about caffeine. Way too suspicious so buyer beware!!!

Tip for consumers: It took me writing to them & only until I said I was going to start posting to online sites did they finally respond to me. All I got was a response saying there is a minute amount of caffeine in the lemonade & no matter what site I researched I don't know how that could be possible. They don't post this content in the ingredients, just what would contain the caffeine & I told them to look those things up...again not at ALL possible for it to have such a small amount! They are omitting inform

Service
Value
Zorpia

Zorpia

4/15/16

I had to google them & read reviews just to see who Zorpia was! I got a private message from Allison & now that I know it's a dating site (that I never signed up for because I know I'm not dating & #2 if I was, I'm not a lesbian) uhhhh, I don't need any messages from some girl named Allison. Sooo, with that said obviously it's a scam! I'm NOT going to open this because I don't want to possibly get a virus or invite any additional e-mails. I've seen Zorpia asking others for your e-mail address so they could unsubscribe you, I would be hesitant to even give them that. The best way to deal with scam is to put it in your spam box through e-mail & that was what I have done.
Updated from my original review in April-I have never heard from them again & really confused as to how so many others are getting into major situations from this site. If anyone did happen to sign up for this "dating site", please do yourself a favor & delete your profile & spam any incoming messages. I see that the site does respond to people on here, really don't waste your time just cut them off completely II don't ever see them doing anything but causing you more issues.
Good luck & stay safe-never give out personal information & especially never send any money to anyone online.

Elyse Has Earned 57 Votes

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