Elysa D.’s Reviews of GlassesUSA & more

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Eyeglasses

2/18/20

The glasses were well made, prescription was correct. But I ordered based on photos of me in the frames and the colors in the photos are NOT accurate. If color is important to you, don't trust what you see on the screen.
One pair was supposed to be purple, the other blue. Both look silver.

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James S. – GlassesUSA Rep Over a year old

Dear Valued Customer,

We are sorry to hear that the color of your frames did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.

All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.

If you require any assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.

Yours truly,
GlassesUSA