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Shady company. I ordered one shipment from them and then they took it upon themselves to a) sign me up for autoship without my permission and b) sign me up for this VIP membership that I never wanted or agreed to.
After they sent me an email announcing the autoship (that I never agreed to), I sent multiple emails saying I didn't order it and didn't want it but... no impact. Shipment arrived at my house and they charged my credit card.
Interestingly, there's no way to return the box on their site AND no way to cancel this "VIP membership" that I never signed up for on their website.
Elva S.'s review of Grove earned 7 Very Helpful votes
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Thank you for your review, Elva. We greatly apologize for any confusion, but we are happy to explain this further!
When signing up for a new account as well as the checkout page, we express that all new Grove accounts receive recurring shipments as well as being signed up for the VIP membership. You receive reminder emails to alert you to your upcoming order 7 days before your shipment ships out and then again a day before each order is scheduled to process in our warehouse. This gives you time to review each order before it ships out to you.
We know that every household is unique, and every month may seem too much. Not a problem! By going into your cart and changing the date of your next shipment, you have full control over when you receive your products.
We have a great return policy! Please reach out to us at reviewsupport@grove.co so we can take care of that for you right away.
Best,
Team Grove