Eltjo H.

First time order after my previous tailor retired. I used my standard measurements, which however resulted in a very poor fit, to the point where I will never wear the jeans I got. Fortunately MakeYourOwnJeans offered a fit guarantee, so I took the poor fitting jeans as a reference for corrected measurements. However, then I was informed that I had not order a 'fit guarantee' product (this was not at all clear from the website when I ordered), so the best they could do was offer a 50% discount on the second pair. That would mean that I have to pay 150% of a price that was not even low to start with, and then hope the second pair would fit. After reading the many poor reviews here I decided to take my loss and avoid this website forever.

I would recommend to MakeYourOwnJeans to really crank up the customer service, particularly for first time customers, because if they would have sent me a second pair with good fit, I would have ordered many more.