Elspeth H.

I have been a regular customer of LL Bean for many years. Since their tie-up with Borderfree, the service has deteriorated dramatically. I live in the UK and in October I received an 'Under Armour' parcel for someone living in Delaware which had my LL Bean address label stuck on it. I also received my LL Bean parcel but that was late. Borderfree seemed to be incapable of dealing with the issue and their complaints team was both dilatory and completely un-joined-up. My latest problem has been a November 27th order to LL Bean, shipped on 5th December which, after being received by Borderfree on the 7th and supposedly being passed to the UK courier handler also on the 7th just disappeared entirely. Quite clearly Borderfree have taken on too many retailers and providing an inferior service to all of them. I would rather deal with LL Bean direct and settle the UK taxes through the courier as I did before. If I could give zero stars I would.