Elon M.

CEO avidly supports Trump the dictator who is not long for being brought to justice. My wife bought two pillows and now regrets that. No more $ for MP. He is on the WRONG side of history. JOAHMFCS.

My wife has ordered from Hayneedle a couple times and never had any problems/issues. Recently, Feb. 8,2018, I ordered a sewing table for her thru Hayneedle. The item arrived three days before it was due! Ok, this was a first for any product we have ever ordered from anyone. Great!

The item itself had sustained minor damage in no less than 10 areas due to packing punctures. Shipped through Fedex we were not surprised but were very disappointed. We have had this problem with Fedex deliveries, i. E., beat up packages.

However, the problem began with the manufacturer, South Shore Furniture. They did not securely package the item to help prevent damage in case of package puncturing.

Hayneedle customer service gets an A+ for handling our product problem. A more than 50% refund is being processed. We think this is very generous. The assembled item will stay here. Difficulty of returning a 144lb., box of MDF pieces was too much. We will ignore the minor damage.

The product from South Shore Furniture (see my review here) had missing parts, some vagueness in assembly instructions, cabinet drawers out of square and ill fitting in the cabinet structure, holes not drilled and so forth.

This is their issue NOT Hayneedle. If anything I encourage customers/readers to NOT buy South Shore products. One of their customer service reps basically "blew off" our attempt to help them with packaging feedback. We essentially got the middle finger over the phone. True.

We will order again but next time fully research the product manufacturer's rep before purchase.

Recently bought a sewing table from this manufacturer through another seller. Item arrived in a heavily damaged box resulting in no less than 10 areas of small but noticeable damage to the item. Fedex's fault, in part, for sloppy handling. We get that a lot where we live. Our saying is: "if our order is damaged it was shipped via Fedex!"

South Shore's quality problems are numerous. Below is our experience:

1. Insufficient interior protective packing to avoid or greatly lessen the degree of damage from irresponsible shippers. Their customer service rep did not care one hoot when we called about this issue.
2. Assembly instructions are vague in many areas. I could write them better.
3. One missing part.
4. One defective drawer handle. Came without threads to accept a machine screw. Nice!
5. Some holes not drilled out at all. I did that.
6. Drawers once built are not square. Ongoing sloppy production!
7. Drawers do not align straight in the cabinet. Sloppy again!
8. Customer service may be courteous and helpful providing you get the right ones. Otherwise, as we found out, you get a middle finger type response! Same to ya!
9. Many extra parts I paid for to what end? All parts in the instructions were used! The extra parts are clearly items that would not be needed since the desk is fully assembled. More incompetence.

Buyer beware!

The seller (NOT South Shore) is issuing a partial refund. We could not contemplate returning 144lbs., of MDF. No way. My wife wanted to get here new sewing machine up and running so we kept this P. O. S., ignoring the areas of damage caused by Fedex and South Shore.

Other sites have similar negative reviews of this company. Research companies before you buy. There are junk dealers out there. Buy from, another company.

Bought an rc car battery charger: defective on first use. Bought through Amazon and fortunately tried the charger within the 30 day return period.
Also bought two rc car batteries from Tenergy viz Amazon but did not use for the first until yesterday, Dec. 29. One battery last 25 minutes less than the other. Happened again today following full charge.
JUNK twice!
I emailed Tenergy of course but do not expect any replacement. Big company and who cares.

Buyer beware! Buy somewhere else. Don't get burned!