I ordered some folders to my school building on August 18, the information online said expected delivery August 21. I have them till the Monday because of course too good to be true. It is not August 27 and I still not have yet received the order. I live in Winnipeg a small city where everything is like 15-20 mins away. I know where the Staples are that closest me and I still have not received my order. When I call they say its on a truck and I they attempted delivery two days ago. The school doors are open from like 7- 6 because of a daycare operation furthermore we have custodians at even extended hours than the office is open. So they are lying about delivery attempts and I cannot escalate or cancel my order. I will never order online from them every again and when possible I will avoid buying from them. They are overpriced anyway. I bought the rest of my office supplies from Amazon, I just didn't think about it earlier that I could have also ordered these folders from Amazon. I will now have to order from Amazon and if the eventually bring the order, return it to Staples to get my money back. AVOID THEM IF POSSIBLE.