Eloise H.

I ordered two framed photographs two months ago. I received one that was so poorly framed, I would never put it on my wall. Customer service said to keep it or donate it, and they would send out a correctly framed one. I then received a framed photo that had nothing to do with what I ordered... different photo, different frame... you get the picture. Again, they said to keep it or donate it. I finally, after a month and a half received the two photos. They didn't look too bad, even though they were both light as a feather. I hung them, and three minutes later heard a loud thump... one of the pictures had fallen to the ground because the screw attached to the hanging wire had not been placed in the wood properly. At this point, I just asked for a full refund, which they did give me. But what a hassle! I took the posters to Michael's. When they removed the frame and the "glass" I could really see how cheaply framed these pictures were. The frame was nothing but cheap plywood that had been spray painted; the backing was the thinnest paper imaginable, and the glass wasn't glass... it was acrylic! I got the two pictures framed by Michael's with quality products and framing for half the price. Don't bother with this company which used to be great. They have gone to hell and are probably going out of business.