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Ellie M.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since January 2021

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1 Review by Ellie

1/14/21

Order 8 Sheer WHITE curtain panels with hem as in photo online. I am in Canada. I didn't know Shein was a Chinese company, if I had known I wouldn't of ordered ANYTHING from them after reading reviews of all the wrong items received and the bad quality of goods and services. I received 8 unhemmed, extra long sheer white curtains and tried to find a telephone number to call them at, NO TELEPHONE NUMBER, no return messages from emails sent and finally started a chat and sent images and was told everything looks good from her end of the photos I sent her. I told her you can plainly see that the hem is very long and unfinished, she played stupid. I explained we're on lockdown here in Canada during pandemic and items were given as gifts to a pregnant lady and I also told her, difficult to go to others houses here right now, not allowed will get fined if caught, but they have no remorse and don't care. Just send them back they said. I explained lady is pregnant and cannot climb stairs up and down ladder to remove already hung curtains. Like talking to a machine, a machine that cannot spell either! First and last time shopping from these people! She could of offered a discount, so we can have the curtains hemmed after the lockdown lifts, but NO! Very bad service, dismisses what is obvious and very COLD! I WILL NEVER BUY FROM THEM AGAIN, first and last time! The first image is the white sheer curtains I received, NOT THE PINK ONES. The second image of the WHITE sheer curtains are what is advertised on their site, with the bottom of the curtains hemmed correctly. The pink curtains are not purchased from them.

Tip for consumers:
No customer service phone number, items not as described. Bad customer service, if you ever get a hold of them by chat, no one answers you back on emails. They ask you for pictures and then say, that looks alright to us??? Crazy and bad service with wrong items sent, not as described. But everything looks good to them.

Service
Value
Shipping
Returns
Quality

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