Elle W.

The service isn't perfect. Orders are sometimes perfect and sometimes not as accurate, but what sets DoorDash at the top of my list of food delivery services (for those times I can't or am lazy and don't want to go out myself) is that DoorDash stands by their service. They make it easy to share mishaps and gladly compensate for errors! I can't say that about other services! With DoorDash, you don't even have to talk to someone unless you desire to do so! Problems are able to be addressed right there on the app! Easy! Professional! And the drivers come right up to your front door! (Postmates drivers stay in their car in the driveway until you come out searching after your doorbell never rings.)

Other services promise $100 free in delivery charges for your first month. Don't fall for their ploy! They pad food prices above what the driver pays the restaurant and still charge a service fee which their website states is 9%, yet, somehow the fee is much highercloser to 21%! When the issue is addressed, they don't clarify they just say, "No, that's the right price." And Menus are not even from the restaurants! They just pull from non-restaurant online menu sources!

I am not affiliated with DoorDash; after what I just went through with PM, I hope to help others avoid being ripped off and left hungry!

Bottom line: DoorDashGood; PM and other food delivery services like themBad.

After waiting 40 minutes for our food to arrive from a restaurant that we know is super fast in meal preparation, our driver showed up with only one item from the order. The app messed up and only sent one thing to the driver's app. My app showed the final order after delivery as just the one item. Postmates made zero compensation. To add insult to injury, they "held" $46.02 on my bank account for a padded charge of $13.51. (I had free deliverywatch out for "free." It will sometimes cost you!) Obviously, the app messed up, held the larger amount because the order should have included the other items ordered! Postmates offered no compensation for only my daughter getting to eat. Not the driver's fault. (Her only fault was not being willing to come to my front door.)

Padded charges: The item they did deliver was billed at $11.17 including tax, plus $2.34 service fee = $13.51. The driver kindly brought me a new menu; I have the current prices. The item costs $9.15 + $. 64 tax = $9.79NOT $11.17! I emailed them regarding thisthey have NO phone contact availableincluded a picture of the menu, and was told, "$13.51 is correct. That is the amount the restaurant charged." The restaurant says, "$9.79." I wrote back and told them they lied, flat out lied, and the charges are padded! No reply to address the issue.

Furthermore, I had to come out of my house and walk to the driveway. One of the reasons I chose a delivery service was so that I didn't have to do that I could have gotten in my car and gotten the food myself if I wanted to get dressed and go to the driveway.

I will NEVER use Postmates again. While I don't have a huge online presence, I do know a lot of people in the real world. I am sharing my experience and alerting others to the many one star reviews. I'd wager, like me, that most of those one stars wish they could give "zero" stars!

Bottom line: Don't fall for the $100 in free delivery! It's just not worth it!

(If I'm being lazy, I'll just pay the fee to DoorDash which isn't perfect but gladly rights ever wrong and puts their money where their mouth is!)