Elle R.

I am in disbelief on how terribly this company is run. I was given a card that said I could get a free $20 ride for my first ride so I used that promo code. Later on I was texted that I had 3 free $15 rides, so I got another ride that night. I was charged for both of those rides and when I filed a complaint I didn't get a response for days (I've dealt with uber a lot and they've never taken more than 12 hours to respond no matter day or time). When they finally did respond, the were 100% unhelpful by claiming that my free $20 ride offer was expired (despite no expiration date on the card) and that those 3 $15 rides were actually $5 per ride which was completely deceptive because what the text literally said was "we've added 3 free ($15) rides to your account". I know I deserve my money back but this company refuses to even communicate with me. Both my friend and I had to blow up their facebook page to get their attention at all and still all I've gotten is a vague "we'll look into it and get back to you" and of course no one has gotten back to me. It has now been a week. This company is a joke and deserves to go out of business, please don't do yourself the disservice of using them.