I've had mostly good experiences using Lifebooker. It has helped me find cool new hair salons, spas, etc. at a discount. On a few occasions, I've encountered some less than stellar places, which leads me to believe they don't check out the merchants before signing them on. When I did need to ask for a refund because I couldn't get an appointment using a Loot certificate, they put the money back in my account even though the 24-hour refund period had passed. Stay on the safe side and use Lifebooker to visit businesses you trust.