Ellen S.

At 2.15 pm I arrived to Oyo 1086 Oscar 2 to check-in. The first time I came, I saw the hotel it has not the same as a picture. I tried to cancel, but the reception said that only the booking.com who can cancel. I called so many time but no one answered. When I connected the booking.com, the operator name Kevin said that he can't do anything. Because I paid for refundable. He said that the only person who can cancel is the property. He wasn't polite to answer me. I mentioned that I want to change a hotel and paid more. The hotel is very small, dirty and behind the pharmacy, it just like a room in the boarding house, near the gang. This is not a hotel this a rented room. I want a refund and change the other room. This is so unpleasant because I felt that I bought a merchandise in the box, after I open the box, the merchandise was not the same as I ordered. But the seller said that I could not return. I felt like I bought something from a scammer. The hotel hold my ID card. This is unacceptable and Not happening in other hotel.