We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

Ellen S.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Travel

Member since December 2019

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by Ellen

At 2.15 pm I arrived to Oyo 1086 Oscar 2 to check-in. The first time I came, I saw the hotel it has not the same as a picture. I tried to cancel, but the reception said that only the booking.com who can cancel. I called so many time but no one answered. When I connected the booking.com, the operator name Kevin said that he can't do anything. Because I paid for refundable. He said that the only person who can cancel is the property. He wasn't polite to answer me. I mentioned that I want to change a hotel and paid more. The hotel is very small, dirty and behind the pharmacy, it just like a room in the boarding house, near the gang. This is not a hotel this a rented room. I want a refund and change the other room. This is so unpleasant because I felt that I bought a merchandise in the box, after I open the box, the merchandise was not the same as I ordered. But the seller said that I could not return. I felt like I bought something from a scammer. The hotel hold my ID card. This is unacceptable and Not happening in other hotel.

Ellen Has Earned 1 Vote

Ellen S.'s review of OYO earned a Very Helpful vote

Ellen hasn’t received any thanks yous.

Ellen doesn’t have any fans yet.

Ellen isn’t following anybody yet.

Similar Reviewers on Sitejabber

Cami D. reviewed OYO

Reserved a room and called to double check bc navigating the app was difficult. Was assured the...

Sherry S. reviewed OYO

They did not credit my card as of yet it's been three days now. They are a rip off I will never...