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I tried to reinstate my membership last saturday and it did not work. They did however take my $18 dollars as it came out of my credit card. Unfortunately, the person's birthday was that day so we couldn't send a card. I emailed customer service and they said "we'd be back to you in 2-3 days" really? That is despicable. So I cancelled the membership
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We are sorry to hear that you had a bad experience! While we guarantee a response in 2 business days, we typically respond much sooner. Let us know if there is anything we can do to make it right!