Elle D.

I have spent thousands of dollars on Instacart, ordering weekly groceries over the last several years. Without fail, they manage to screw up the order and/or delivery every time. Today, delivery of $200 worth of groceries was supposed to arrive btw 9 -11 AM. It's 8 PM. They never showed up. I complained on line and was told the delivery arrived at 8:44 AM. It DID NOT ARRIVE and STILL HAS NOT ARRIVED almost 12 hours later. I am now on hold (20 minutes and running), speaking with customer service and managers who indicated that, in fact, the delivery was never even MADE! So the online person lied or was misinformed. Either way, their operations are a disaster. In addition, they are ALWAYS out of 20-50% of the items I order and generally replace them with higher priced items (even if I have not selected those replacements during the ordering process.) Now, after telling me that the delivery would be made within an hour, the "manager" came back to say the window is closed and cannot be delivered until tomorrow. I asked for a refund and will not be using this service again. The CEO, Apoorva Mehta, should be ashamed. He has a fulfillment background from AMAZON? This would NEVER happen at AMAZON. Do NOT shop with Instacart.